Review of Antique Roman Palace 5*

We have arrived at our hotel just before 03.00 hrs, my children and I are tired, hungry and cannot wait to settle in. We arrive at the check in desk to then be told apologies we are overbooked and we will need to transfer you to another hotel and you can come back tomorrow. I do not understand how this has happened I have rang the hotel a few times, arranged to have some food ready for when we arrive in the middle of the night. I explained to reception this can not happen as I have made direct contact with the hotel for various reasons. They again apologise and say it's an oversight. It is 4am at this point and they have arranged for us to stay at a hotel 700m away, taxi booked to take us there and we have to take all our luggage as well. Well What choice do I have? I ask if we can have the food that we requested but they cannot provide this now. We arrive at the hotel and check in and go up to the room. The check in desk advise we need to check out by 12PM and a taxi will arrive by 12PM to take us back to our hotel. The next morning as we were advised we report to check out for 12pm. We were invited to eat breakfast and we gladly took the offer up. After we wait in the lobby to go to our hotel, 12pm arrives no taxi driver, after waiting for 2 hours the driver arrives at 2pm. Considering the hotel is 700m away why are we waiting for so long? We arrive at our destination the Antique Roman Palace Hotel to be told another problem, the previous guests have not vacated the room yet and we will need to wait. And the only thing the hotel can offer us is complimentary use of the room safe. No offer of a different room or somewhere to store our luggage until we can get in our room. Feeling quite embarrassed carting our luggage around we go and have something to eat from the restaurant. The food was disgusting. It is all Catered for Germans and Russians. Not a Turkish meal in sight. The food was bland. No toaster for even toast in the morning. I literally lived off bread. One day we got excited when we saw chicken wings however when I took a bite it was dripping red in the middle. I told the waitress that this was raw and she replies 'Oh yes our wings are unfortunately raw' This is dangerous and I couldn't help but laugh at how laid back they were!. We finally get in to the room after 3pm (this is well over 12 hours plus from our original check in time). I go back to the hotel to my room and want to put my belongings in to the safe to which I now discover does not work. On the final day of the holiday we had spoken to the Manager — Mr Hakan and due to our extremely late check in, he offered us our room until 3pm as our flight was not until 23:25. However at 10am a knock came on the door from House keeping advising us we needed to vacate the room so she can get it ready for the next guest. We advised her politely that we have the room until 3pm. Then the housekeeper came again at 12pm. Again we told her 3pm. At 12pm we were also called by Reception to advise us we needed to Check out and we advised the Receptionist too that Mr Hakan had told us we could stay until 3pm. Then at 14:15 we had come back from getting food and found the house keeper in our room moving our suitcases and cleaning the room. Once we entered she was shouting at us in whatever limited English she had to get out as she had just made the beds. Im sorry but if we were told we had the room till 3pm and we have continuously told her 3PM! why is she in our room taking our stuff out?! At this point we just left the room because we were so fed up of having the same conversation with this house keeper and went down to Reception to complain. We told Mr Hakan of what we had to deal with and he advised he will take money out of her pay cheque. This still isn't acceptable. This was clearly a communication issue between the hotel management and their staff so he should have taken responsibility for this error. Honestly do not book this hotel. They only care about the money and not the experience of the guests.