Ras El Ain

The reception staff speaks Arabic, French, English, and Russian. Many guests describe the team as professional, welcoming, smiling, and responsive, highlighting the front desk team and restaurant service staff in particular. However, opinions vary: some visitors noted a lack of enthusiasm among the staff and wished that the servers were more cheerful when welcoming guests.

The hotel offers a buffet service with half-board options including breakfast and dinner. Opinions on the food are mixed: some guests describe it as excellent, varied, and delicious, noting the presence of local specialties and meat dishes. Others complain of cold food at breakfast, a limited selection, and chaotic dish replenishment. It is also mentioned that there can be an unpleasant odor in the restaurant, and servers sometimes clear plates before guests have finished their meal.

The water policy receives many negative reviews. Guests report that there is no complimentary drinking water or glasses in the rooms. At dinner in the restaurant, all beverages, including water, come at an extra charge. One visitor complained that the water purchased from a server turned out to be tap water with a strong smell of chlorine, for which they still had to pay.

Reviews regarding the Wi-Fi are mixed. One guest claims the internet is excellent and works reliably both in the room and throughout the property. Meanwhile, another visitor reported a low connection speed (around 4 Mbps) in their room, causing pages to load very slowly.

Rooms are described as spacious and generally clean, with some featuring bathtubs and mini-fridges. However, there are serious complaints about wear and tear: the furniture and decor have not been updated since 2005, and bed linens and towels appear overwashed and grayish. Guests also mentioned soundproofing issues (staff footsteps audible in the hallway), an annoying humming sound in the walls, inconsistent shower water temperature, and the presence of cockroaches in the room.

Some guests experienced unpleasant odors in their rooms. Specifically, a sewage smell in the rooms and an unbearable odor in the restrooms were reported, which in one instance was caused by a leak. At the same time, other visitors noted that the air conditioners work excellently and provide relief from the heat.

Cleanliness ratings vary. Some guests find the hotel very clean and spotless, praising the thorough daily housekeeping. Others point to mold in the indoor pool, dirty clearing carts in the restaurant, and a smell of chlorine on "clean" towels.

The hotel features a pool with beautiful evening lighting, which according to some reports operates 24/7 or until 11:00 PM. Some guests praise it for its cleanliness and the use of warm artesian water. However, there are complaints about the poor condition of the indoor pool, where mold and a lack of proper maintenance were noted.