Review of KC Resort & Over Water Villas 5*

Everyone who's posted other reviews must've stayed in the over water (pool) villas because my experience did not match theirs. On arrival I questioned the possibility of a room upgrade as I had a bit of spare money after my stay in Phuket and was told no with no further comment. Very disappointing to begin with. However, the views are incredible. Despite the derelict abandoned building to right of the resort they cannot be faulted. But don't let this fool you, we stayed in a deluxe jacuzzi room and there was nothing deluxe about it. The jacuzzi is on the balcony, the paint work and upkeep is basically non existent. Everything is old and musty including curtains and interior woodwork. Half of the TV channels didn't work and although our purpose was to spend most of our time outside of our hotel room, sometimes you just need a time out with a possible movie or catch up TV — impossible. The bathrooms are old which also matches the conditions of the interior furniture. The mattress was okay, however my pillow was lumpy and when I requested a new one I was told they are all exactly the same. The buffet breakfast was average and certainly could've been improved. Now, as for the hotel facilities — the 'infinity' pool is revolting. Completely dirty and murky. The one day which I swam in it — came back to our room immediately to shower and still didn't feel clean. And as for the Wi-Fi which was vitally important for work purposes let alone keeping in touch with family, was absolutely terrible — it barely reached our room — we had to sit in certain areas for it to reach, constantly dropped out and made us sign back in, and didn't reach to the pool area or dining rooms/restaurant. Spent a bit of time connecting at other restaurants when we went out for meals trying to catch up on important matters. As we stayed in the hotel, and not the villas, I would hope anyone paying for one of those had much better facilities and service but not in a million years would I return here, not even for free. The location is okay, can easily walk through any of the opposing hotels to walk along the beach or its a 10-15 minute walk into the hustle and bustle of the market streets. I don't have much to comment on the staff, not many spoke English well, and I guess I was too disappointed with my stay to bother speaking to any of them. Unfortunately sorely disappointed with my experience.