Hotel Del Lago

Hotel

This time book lake view 5 people room, check in the counter initiative to upgrade 5 people and plus-style room type, live very comfortable, lake scenery is also worth it, service personnel are also very kind, no before the situation encountered by netizens, morning riding the hotel free bicycle tour of the lake, but unfortunately breakfast is not in the restaurant to eat, but this will not waste food, The set menu delivered to the room is all you can eat.

This week to take the children to live a night, air conditioning is not enough to sleep even, nearly ten thousand yuan of house prices, breakfast is actually toast meat pine, attached a boiled egg.

Love it! Nice view from our Room!

Eat afternoon tea can not be in the cabinet,
There's a seat in there, or tell me you have to make an appointment. ⋯
Last time, a group of our friends were able to,
Of course the owner of the hotel can change the rules, But random change customer perception is naturally poor, business style strange.

Stay in room 608, air conditioner opened for 3 hours but still hot off to only underwear, reaction counter actually said that the night only guards do not have any hotel personnel! Changed the other room is still hot, reacting again, the result of the guard said the duty manager said: "The whole air conditioner fixed 26 degrees unified! " 」。 You didn't hear me wrong! 26 Degrees! Four star hotel Yes! Just ask the guests to blow the fan.

One of the best place for the price. Actually I booked another hotel and after reaching there I cancelled that hotel because of the pathetic staff, room and service and booked this hotel for almost the same price as the first one. The staffs are super friendly. As soon as the receptionist knew that I have a toddler she upgraded my room to twin. Excellent service, excellent location, super clean and spacious rooms.

Located at the entrance of Sun Moon Lake Water Society business District, if you stay in the lake View room can enjoy the beautiful scenery of Sun Moon Lake, but also free of charge to ride to the mountain Visitor Center bike rental, but the quality of breakfast is not available, and the room use wall-mounted up new brand hair dryer, quality and use of poor experience. Also talking about the uncomfortable part: 1.
We only made an appointment in the evening of the afternoon and checked in at about seven o'clock in the evening, and the Field Service staff mentioned that we could $1500 upgrade the lake View room, and we took a look at each other and rebuffed it.
2. The next day breakfast, we only have two people but want to sit by the window of four people, at this time the seat is only 30% full, less than an hour after the end of the meal time, the service staff said that there are people after the meal need to be retained and refused, and later by another service staff reminded to agree to our request. Although the above two things are harmless, but also can see the hotel management of the short-sighted close to the profit and do not know the flexibility, the heart always think about the outstanding tenants is a good thing, but can let the existing tenants have a good feeling should be more important one thing.

Good location. Bikes available to use.

Lake scenery is beautiful, bed is very soft, room spare parts no comb and cotton stick, room lighting is a bit dim, wash table Water pipe seems impassable, water level drop is very slow. Breakfast meal Package, service staff will not ask in advance whether to eat vegetarian food. Breakfast is very oily eggs, cheese toast, two cold broccoli, bites the constant bacon meat. Triple room Sunday night stay one night asking for more than 7, 000, is completely selling scenery does not sell the service of the hotel.

Very bad, never recommend, will never come again, National Day holiday forced bags, dinner waiting time and poor! Customer complaints when the head of all the disappearance, let the grassroots staff to scold, unwilling to give compensation and apology, feel irresponsible!

A bit disappointed, like the general business hotel feeling, but also clean, breakfast things a little, location excellent ~ But the double room is really a little small, bathtub a person bubble is too small, if not even false have no room or living culvert * building those better!

There's really something wrong with this hotel! It's been the first time that so many hotels have lived in such a hotel! (I can't believe this is what's going to happen in Taiwan) "A few minutes" found the order was wrong after the network submitted the order! Then the telephone response hope that the hotel can help adjust or cancel the order, but the service staff refused to amend and to now very busy for the "Hang up" evasive treatment, and then I decided to sacrifice more than 10, 000 yuan room rate rather than live with the child of course originally agreed with the children of the holiday also followed by the destruction I have lived in this hotel at home and abroad, this is the first time I met, I feel really outrageous ~ ~ Above reminders!

This asked the hotel really have a problem just called to inquire about the room type, has not finished to be hung up the phone to come to Hu surname customer service staff attitude difference, unexpectedly return: "Then you say ah …
Our hotel is not suitable for guests like you, we will pick the guests … Wow…
What a great customer service.
I can only tell you not to go to this room hotel … After a few days in person to come to Sun Moon Lake after the small investigation of Ming and unannounced to know, about 2.5 ago, the boss from the professional management team hand, will Daleg back to their own management, the former employees are also mostly forced to go, that day hung the phone should be the boss, Sun Moon Lake Travel agents have also blocked the big Lai Court, Nearby store also dare not compliment, FB was negative evaluation plug burst to close, the meal of the unpalatable, guest reaction fried rice is cold, waiter take in and send out after still cold …

The attitude is very bad!
Bad… Keep hanging up the phone, or just press the reservation …
I use cell phone to call the hotel, a reservation is 10 minutes do not answer the phone, I hope that no one will be affected by this hotel bird gas, Super Rotten Super Rotten! If it wasn't for a star to give a comment … They don't even deserve a star.

Chinese New Year Check-in Hotel, clearly show the booking number and reservation name and card payment Certificate, hotel staff have been saying that we did not pay success, so that we have no other choice in the new year, and more than 20, 000 of the suites, and later found that the credit card has been deducted nearly 6, 000 of the deposit, to the hotel reaction not only deposit, We owe the hotel money instead. Family accommodation in the official online marked is a triple room, one to find two people room, and then hard to add a bed, room almost no space to put things and walk, so also asking for more than 13, 000, dinner each fare increase 1000, the dishes are very common, fish is not fresh with fish. Repeatedly want to and the hotel main officer response has not responded, the hotel staff attitude is arrogant, said our hotel chief officer will not call you customers. This life will not stay, also hope not to have a second victim of consumers!

A night to ask for more than 10, 000, scheduled meals, such as 2hr-3hr too long before serving, very unpalatable and no taste, the restaurant is full of only 4 waiters, each can not hear your needs, and expensive and rotten quality, should let it go bankrupt, don't be cheated!

. Poor booking attitude, Western breakfast provided has been fried a lot of time, cold fries and chicken nuggets, and I came to the impression of four years too much, will not come again.

Also good hotel, but some years, maintenance and maintenance do not good enough, many equipment and landscaping have been how much damage, so the quality of the price is a little expensive.

This asked the hotel really have a problem just called to inquire about the room type, has not finished to be hung up the phone to come to Hu surname customer service staff attitude difference, unexpectedly return: "Then you say ah …
Our hotel is not suitable for guests like you, we will pick the guests … Wow…
What a great customer service. I can only tell you not to go to this room hotel …

Booking website through reservation, 1 months ago for some reason to change the time, the hotel staff have no intention to assist, only a repeat emphasis on the signing of the site, is unable to modify and modify the date. The family has been checked in many times before, and will not consider.

New Year's Eve dinner a person 1000 plus a layer, the food super Pu Rotten, the last one is only a dish of hot pot, which is attached to a fried fish soup also has no taste, and once on a look like someone else used the rest of the food, said that there was no later sent. 6:30, before 7:30 only two dishes, to confirm with us a few food, only to say that the chef left one. Since only one is waiting, why not pick up a little less at first … The more you wait, the more you'll never come back.

Good location, check-in only after 3pm was a little inconvenient. Great view of the lake.

Location is good. Amenities are alright.

Thank you for the hotel's Cochio today completely do not have the guest communication to hang 6 times the telephone continuously! Let me know that I'll never live in this hotel again! A star is not worth giving, but it cannot be delivered without a single star!

The rooms were nice and overlooked the lake.

Really liked the service, room and breakfast! The ride around the lake on the bicycles from the hotel was the thing I liked most about my stay at 日月潭!

A two-meal meal, whether for dinner or breakfast, is incredibly different from what is known as the price. It's a shame to be close to tens of thousands of dollars in accommodation. Hopefully no one will be fooled again.

Lake View Room scenery is quite beautiful, close proximity to the pool, there are boats, the vision is the mountains, beautiful scenery in the eye, near. Because of this, 2 stars are still scored.
In addition, shopping is convenient, in addition to other, pop.
Check in when the counter staff lack of professional, a price of about 12000 a night, has paid half of the deposit in advance, incredibly can not find my reservation information, but also too outrageous, and the face of the board, so that tenants feel super poor. The price is super high, the overall service quality is poor, the choice of meals is very few, parking lot parking is difficult, really do not recommend staying.

Counter Reception staff service attitude is poor, a face impatient, let people feel not respected, room equipment ordinary, socket one plug on the bad, the whole fragmentation, very silly! Mainly the cost and service are not equal.

The location is excellent, the scenery is good, otherwise there is no other than.
Dinner is like a road restaurant, breakfast buffet bar things enough to eat and their own, not like a high-level hotel should be the same, and the counter attendant looks not very good treatment, face can not see a smile. House price million or so about half of it is to buy open the window to see the lake scenery, next time will consider living in a nearby homestay on the good, anyway, the Sun Moon Lake can not run away.

Even fake in the big Lai court booked a expensive to die room, the result check-in just told me that missed my order. Then because I was booked with the reservation website, I can't refund my money.

Telephone booking, incredibly must first fax data, just start booking homework. The feeling is "impatient, not positive, indifferent and passive" attitude.

Never seen such a ridiculous restaurant.
The big voice at the phone appointment is a bad attitude
Ask the aunt's name is Wu
But listen to the former hotel staff friend said
That's not what Miss Wu.
It's Mrs. Ke.
Please don't be fooled.
Expensive dishes are almost universal home cooking
The beautiful dishes of the past
Breakfast buffet style more ridiculous
Give me 0 points and 0 points.
This score is for the hard worker.

Great view if you got the lake view side room.

Great place to relax, and have a nice vacation time.

This is the worst experience I have had!
Please do you twice unreported your book this hotel!
To share with you the worst booking experience of my life,
Ask consumers to think clearly before buying a boarding ticket or staying in a hotel.
I hold the big Lai Pavilion at the Travel show for sale of accommodation vouchers to book a room, then the beginning of the nightmare
1. First of all, by the big Lai to doubt my hand tickets will be false, so I take photos sent to the past to let them confirm.
(OMG, this coupon is clearly with their hotel bought, check the voucher number must be found, unexpectedly first questioned the consumer)
2. After the confirmation voucher is true, the hotel also requests the necessary fare increase $1300 to be able to stay according to the ticket plan. Even if I told them it was illegal, the hotel still claims to be company policy.
3. Finally have to say otherwise I can not live, the hotel started said to help apply for a refund, and finally changed to say that there is no commitment to refund and is not a refund.
4. The hotel ignored me from beginning to end, I called the past to ask, to find the supervisor also can not find,
5. Helpless I finally had to turn to the consumer insurance officer, finally only then can return my money.

Dirty, no heater, not worth the money. Decent breakfast.

Nice room thought a bit dated. Great view of the sun moon lake and the hotel is beside the jetty. Good service from the staffs.

The only place to stay if you want the Sun Moon Lake views from the privacy of your room.

Nice room, good location with fantastic view. Starbucks is just beside of hotel lobby.

Annual travel is dedicated to del Lago nice scenery is good value for money, there is a VIP feeling will stay again next time I hope you can continue.

You can have dinner here, a very good choice.

Rooms are excellent, views superb. TV is rubbish, but I don't watch TV, so for me, it's not a problem. Food is good and all meals were included in the price. I preferred the Lea Lea, but these rooms are better.

Overall a pleasant stay. Staffs are courteous and helpful. Rooms are elegant and comfortable. Located right in front of sun moon lake with outstanding sun rise/sun set views. Breakfast buffet is good, but the packaged dinner has too smaller the portion, certainly designed for extra paid upgrade. Cable TV needs to go digital. Pricy in my opinion for the hotel features and services.