Review of Hotel Nolda 3*

I have been to St. Moritz 10 Times at least. This hotel is the worst 3 star hotel which I have ever stayed. Worst, because of the service. Hotel refuses to offer free taxi shuttle from the hotel to the train station. They said, for free, you have to organize that at least one day earlier. They said we can pay by hotel price, CHF 12. However, the driver said we have to pay CHF 20.4. Driver said, if guests pay by themselves, then it is charged by miles. If pay by hotel, then it is CHF12.00. Hotel refuses to offer a room for changing clothes after skiing. The reception said, “u can use that public toilet to change, but it is very small. ” (We live in a suit. ) They said if we want to change clothes and take a shower, we have to pay 50.00 for a late check out. My late checkout means 15:00. Hotel requests to keep our passport as a guarantee to use their ski pass. A GA Card (Swiss Travel Card) is available, but a Switzerland living permit is not available as a guarantee. The reception said, “without a GA card, you cannot leave St Moritz before giving us the ski pass back”. Seriously? Without a living permit I cannot leave Switzerland through airport as well. But the key point is, how could it be possible that we will not return the ski pass? We paid the hotel ski pass price as CHF38.00 per day. We paid something, not nothing. Plus, there is no reason to doubt that we will not return the pass. Funny, all our luggages and shoes are still in the hotel… As I said, I have been to St Moritz for more than 10 times. I have stayed in several hotels here. Several 3 star, 4 star and 5 star hotels in St Moritz Dorf, St Moritz Bad or Celerina. This is the first time to suffer above situations. It is a pity for their service at this location. St. Moritz is such a high-end winter holiday destination. Normally people here are friendly and having an open mind. However, this reception service really shows a “small vision” and “mean” style here. If the receiptiom do not change their attitude, I will never recommend any people to spend their holiday at this hotel. There are too many other friendly and nice hotels in St. Moritz. Switzerland has such a good public transport system, you lose nothing if you stay not close to the mountain railway of cable car station.