Grand Hotel Europe

Hotel

Great experience during our stay!

It’s been many yrs since I was there and still think and remember every moment of that beautiful hotel and city. Anyone who has a chance should stay here, it’s beautiful, fabulous food and for me was a like living in a dream!

Excellent breakfast. Love their coffee.

Very nice hotel great location very friendly staff.

Awesome place and great hospitality. The food was really good and the rooms were very comfortable.
Thank you for the hospitality! Hope to come again!

We stayed here as part of a tour across Europe and it was by far the worst On the trip. The description of modern rooms (there was a TV sitting on a desktop) is a joke. A 4-star hotel? I don’t think so. Our room was tiny and completely undecorated with only a single electrical outlet in the room. The was no AC or even “air freshening” like other hotels in Europe have. It was in the 90 degree range when we visited and the rooms were like saunas. Their solution? Open the windows and plug in a fan. Maybe a cool drink to help with the heat? A bottle of soda will set you back about $7.50 and a large bottle of water $10. Breakfast was adequate but disappointing. The only plus for the hotel was its location, which is across from the waterfront and about half a mile from the shops of downtown. I would advise you to find somewhere else to stay.

Truly a wonderful hotel. The location can't be beat, so close to the water's edge of Lake Lucerne and a short distance from the bustle of the central shopping area. The hotel is traditional, retaining the style of a time long past but with rooms that are quite nice and modern enough. I truly didn't spend too much time in the room, if I wasn't out and about in town I was having a drink at the bar and enjoying the lovely view and weather from the front porch of the hotel. The bartender and concierge were very friendly and attentive. If you're expecting a typical, modern hotel experience with every amenity imaginable, this is not the place for you. But if you enjoy a romantic hotel with tons of charm and character, Grand Hotel is perfect.

Quaint Swiss charming rooms. Our rate included a bus pass which was great. It made the slightly further distance to shops and restaurants completely manageable. Rooms were clean and slightly smaller than we would have liked. Oddly enough most rooms have the toilet separate from the shower? Not a problem but a bit odd.

Beautiful garden, nice bar, normal European sized room. A little older style hotel, but still nicely appointed and quaint. Staff is nice.

Beautiful hotel overlooking Lake Lucerne. We had a balcony, too! Great views! Highly recommend this hotel while in Lucerne!

Hotel looks nice on the outside. Staffs were nice. Location is good because there’s a lake right in front of it so you can sit and enjoy all the beauty there is. You can get free bus pass (for certain key areas in town) as long as you stay there. Rooms are old, carpet & curtains are dusty, mosquitoes around (end may 2018 period), no kettle, no free water, no fridge, no aircond (given a cooler but wasn’t working)

Not recommended as captured by tourist groups | Breakfast, for example, As in the station hall, it is extremely noisy, hectic and with a minimalist menu.

Good Hotel but it lacks of air conditioner and frigobar.

The Grand Hotel Europe is a Belle Epoch Four-Star Hotel, a short walk from the Lake Lucerne Promenade. It is not on the Promenade, as advertised. It is a 20-Minute walk from both the Lion Monument and the Chapel Bridge. The building originally dates from 1875. There are 169 rooms, ranging from Single to Suites. We traveled with a tour, so we did not have the best rooms in the house. This hotel does not have air-conditioning and charges for Wi-Fi. Parking is Free. Tour buses unload their passengers at the side entrance, so we missed much of the exterior and some other amenities. The rooms were last updated in 2005, and ours felt and looked like it could use another. We ate in the Breakfast Room for our two-day stay and took our other meals elsewhere. The Breakfast Room had the feel of a ballroom. It hosted two tour groups that morning and ran out of some of the Buffet items. The wait staff seemed rushed and hurried and like they did not enjoy serving us. To sum up, this hotel is older, and it is a walk to the promenade. Rooms could use updating, and even in September, the room was much too warm for comfort. I expected better from a Four Star rating.

A nice place on the Promena. You eat discreetly, a little Cardenas but worth the place, exposed to the large sun terrace.

Elegant and stylish, but not up to latest standard. Service is good. Room is clean.

Room spacious and clean, but otherwise very basic, furnished like an ibis hotel room, in contrast to what you would expect from the Belle Epoque fassade of the buildling and the four star rating. No fridge and no kettle in the room. I could hear each footstep in the room above. Location somewhat away from centre, dull neighboorhood.

Decent hotel for a one night stay, would come back!

Very spacious room and good bathroom.

Nice location beside the lake. Rooms are cosy but with no air conditioning.

No information in the room to tell you anything about hotel accommodations. Stumbled upon hot water urns in the room marked Internet, but there were no cups or tea bags or anything. Response by reception about this was that it was just like in America.
Overall staff was friendly, but some were less than helpful. Internet codes are changed daily and you must find them hanging in the lobby, no one tells you this.

No a/c, extremely hot in the summer even with open windows and after taking a very cold shower. Comfortable bed, clean room, very friendly staff. Very close to the walking path along the edge of the lake. The room is equipped with ceiling fan and stand fan to help with the air movements but very uncomfortable in the summer (first week of July 2017).

View from the balconies out front are spectacular. Breakfast is complimentary and expansive. Hotel is a quick walk from town and there is a bus stop 15 feet away. Greatly enjoyed my stay.

Although this hotel is of a more dated style than maybe offered in other hotels, the rooms are very clean and surprisingly spacious. For a family of three staying in one room, this was excellent for us. The hotel is just across the road from Lake Lucerne and we had lake views from our fourth floor room. Certainly in summer when the weather is so beautiful, we found that we were hardly in the room, but if the weather is bad it would be nice to have a less finicky Wi-Fi system etc. Overall very pleasant.

Great location next to lake. Room does not have AC and a bit out dated but clean. Service is excellent.

Good clean accommodation. Lacking airconditioning and plug points in the rooms. Very disappointed in the morning as there was no hot water, had to shower with cold water. Trafalgar has to re-consider alternative accommodation in Switzerland as all the other accommodation they have booked for guests are excellent. In my opinion Trafalgar tours is the best.

Beautiful hotel, wonderful staff, food was ok, pricing was not as expected per menu. There was no AC but with Windows that were doors to the balcony it wasn't a big problem. However our balcony faced a new building under construction. We were also there on a holiday and most shops in the City were closed. It was pretty good overall.

Great hotel, with a lot of charm and character! We had a room facing Lake Lucerne with a balcony, which was terrific. The only downside was the two condos across the street that blocked what would be an incredible view of the lake and the traffic at night kept us from being able to keep the balcony doors open at night.

Good location right on the Lake. Stayed in a room with a lake view. As the hotel is located directly beside a busy road, I could not leave the window overnight.
Staff is friendly and the service is very good.
Room was clean and spacious.
Hotel is booked unfortunately also by Asian tour groups. Great therefore also every morning at the breakfast crowd at the buffet.

It is nice, but the hotel food is over priced and there is no air condition.

The Hotel is nice and somewhat close to town center. The front desk service was wonderful, but felt the restaurant server was rushing is a bit to finish dinning. Another thing that bugged me is that Wi-Fi was not free. It costed me $10 euro for 72 hours, but the internet speed is fast at 45 Mbps. Overall, being in Switzerland and how expensive everything is this hotel is above average. I just wished the room had more amenities such as A/C, lotion, and more towels.

Inconvenient! 15-20 minute walk from down town. No tea pot and tea cup in the room, no free Wi-Fi (their ads are wrong: 5fr for Wi-Fi) After my complaint, they took their ads down from the tripadvisor but it is still on the Google ads. They provide only two tiny soap bars and two bottle of shampoo and thin towels. There is a hair drier but no other grooming kits or shower cap. I felt like I stayed in a youth hostel, instead of 4 star hotel. Staff are dealing with too many group tour bus travelers. Understandably, they did not seem to have a time or patience.

Lovely hotel and such an awesome staff!

Personale professionale camera pulita silenzio e relax.

Wifi was NOT free No outlets by the beds Construction on front porch Overall just not good.

One of the best hotels in lucerne! Friendly hand helpful staff:

Don't look for a/c all rooms have fans and bathroom lights on sensor to wake everyone up if you need to go at night — not close to action.

Pros: -air conditioning (turns off when you open windows) -modern rooms (looks just like an ikea show room) -shower and toilet are seperate, each with sinks -across from water with nice views of mountains -breakfast included Cons: -lights are motion activated so if you want them off you must wait. -little bit of a walk to get to "major" shopping part of town -many tour groups stay here.