Skepparholmen Nacka

Guest opinions are divided: some describe the rooms as cozy and clean with comfortable beds, while others call them small, cold, and resembling student dormitories or construction trailers. There are complaints about worn-out furniture, a lack of proper heating in some rooms, and discrepancies between the website photos and reality. Issues with balcony doors not closing properly, allowing freezing air into the room, have also been mentioned.

Reviews about the food are highly contradictory. Some guests are delighted by the high culinary standard, specifically highlighting the veal and seafood dinner, as well as an excellent breakfast. Others describe the food as tasteless, over-salted, or improperly prepared (for example, overcooked fish or tough duck skin). Overpriced meals, the need to pay extra for additional ingredients in main courses, and long wait times for orders (up to 1 hour and 20 minutes) are frequently mentioned.

The spa area includes two outdoor pools, one indoor pool, a large sauna with a sea view, and an IR sauna. Many guests rate the spa as a very pleasant, clean, and relaxing place, particularly noting the magical atmosphere of winter swimming. However, there are also negative reviews: some guests describe the spa as small or boring, or complain about cloudy water in the pools. It is also noted as inconvenient that the spa building is separate from the main building, requiring guests to walk between them in towels during severe frost in winter.

Descriptions of the staff vary. Many praise the employees for their friendliness, professionalism, and high level of service, specifically highlighting the work of bartender Philip and staff member Christopher. On the other hand, there are complaints regarding indifference, arrogance from management when resolving conflicts, and the incompetence of some younger staff members. Instances of slow service in the restaurant and communication issues regarding the return of forgotten items are also mentioned.

The hotel is located in a picturesque area with beautiful views of the sea and nature, which guests greatly appreciate. However, the general atmosphere is currently marred by large-scale renovation: construction fences are set up throughout the area, with piles of gravel and temporary stairs visible. Many guests noted that staying in the middle of a construction site with the noise of excavators in the morning hinders a full relaxation experience.

The quality of cleaning raises serious questions for a number of guests. Reviews mention dirty rooms, dust, cobwebs in the lobby, and even foreign hairs on razors in the bathroom. Unpleasant odors in the corridors have also been reported, creating a sense of neglect in the premises.

There are issues with temperature regulation in the rooms. Some guests complained of severe cold (around 17 degrees) due to faulty radiators or poorly sealed doors. Others, conversely, experienced overheating, where setting the temperature to 19 degrees resulted in the actual room temperature rising to 26.5, which disrupted their sleep.