Review of Grand Kalundawa - Dambulla's Hidden Secret 3*

We faced a terrible experience at this hotel during our stay. I don't even want to imagine how worse it is. But, I think it's good to acknowledge everyone to avoid this place. Following are the main reasons I need to highlight. 1. There are dogs and cats all around the hotel. It's a terrible safety issue if you are staying there with kids. 2. The swimming pool is not clean enough. Actual look and feel of the swimming pool are totally different from what you are seeing on these images on the web. 3. Hotel staff said that the whole hotel has only two pool towels. Guests have to go to the pool with the towels provided at rooms. 4. Room TV connection got disconnect suddenly in the middle of a very favorite movie. It took around 12 hours to fix the connection issue. (They use daily top-up TV connections. When the line get disconnects then we have to stay till they top-up it on the next day when they find a free time) 5. The room has a telephone connection. But, reception never answers the phone. Especially after 9.00 pm, there's no one to answer the phone. You have to wait till next morning even though it's an emergency call. 6. We stayed there for two nights. They provided only two water bottles to the room at check-in. We need to find water and other requirements our own if we are staying more than one night. 7. On the second night, we asked to deliver dinner to the room. Yes, they did it but, none of the plates are covered. There's nothing to close the plates. They deliver meals from kitchen to the room without any cover? TERRIBLE! 8. When they send the foods to the room, then never send required cutleries. When we asked, room boy got angry and talked us in a very rude manner. He said they do not provide any cutleries to the rooms. 9. Most of the foods are overcooked. No taste. Not enough… 10. Finally, the staff is not trained. To cover up 14 rooms they have only one manager type person, one service boy, and one boy giving room services and everything. We just faced this horrible experience for two nights. I never recommend this hotel as a three-star hotel. The actual level of services and the quality of the hotel is way behind a three-star hotel.