Hotel Melilla Puerto

The best thing about this hotel is its location — near the beach, close to shops and restaurants, and a short walking distance to the city center and to the old city.
Breakfast is fine, with a nice selection, and tasty foods.
The bed is very large and very comfortable.
Front desk is reasonably nice.
They give you the option for a late checkout for a fee.
Walls are not insulated enough, and you can hear the TV when it is on in the other room, and if the neighbors are noisy, then you get the noise in your room.
The bathroom doesn’t seem to have any ventilation, which is uncountable at times, but the shower itself is very good, with strong current of hot water.

The hotel was great, but I must say the service at the restaurant was fantastic. Menu for great prices and quality food. The boss yamal really took care of us and treated us with care. I am super gratefull that I got treated this way away from home. Also special thanks to rashid and the chef yuzbilah who delivered everyday!

I booked the hotel for 8 night in total. I liked the fact that it is close to the beach as well as to the city center. The area is clean and safe and there's a bunch of restaurants near by so the location is perfect. What has affected my stay negatively are a couple of things:
— For the first 3 nights, there was a very noisy family next door and the walls are far from being sound proof, you can literally hear everything in the surrounding rooms.
— I work on my laptop at night so I usually do not wake up early, so if you are someone like me who likes to sleep in, get ready for some really noisy cleaning staff. At one point, it felt like they were making noise on purpose, slamming doors and yelling in the hallways when talking to each other.
— The hand soap bottle has been empty and has not been refilled until (tonight) which is my last night here in this hotel.
— Every time I asked for a clean towel or toilet paper, I was met with rudeness and I felt like I was asking for the impossible, (when I paid almost 2000 dollars).

Four of us stayed here in 3 rooms, paying €258 per room for 4 nights using a Black Friday deal and my Meliá Rewards 20% discount. Although the hotel had promised me an upgrade in view of my Meliá Rewards gold status, my friends who arrived earlier than me were given better rooms than me. Diego's excellent problem-solving skills resulted in my move to a much better room with a sea view.
It was only Diego's second day working at the hotel, but he gave the impression that he had been working there for years with his in-depth local knowledge and friendly efforts to make everyone happy. He was by far the most helpful member of staff in the hotel during our 4-night stay, and he speaks excellent English.
The hotel's location is perfect — very close to the bars and restaurants of the city centre and also close to the beach.
The refurbished rooms are very comfortable. The built-in bedside tables are far enough apart to accommodate wider beds, which suggests that the hotel intends to replace the beds at some point too. There are plenty of power sockets everywhere, and the safes are large enough for a 16" laptop. The Wi-Fi seemed to be capped at around 10Mbps upstream and downstream. The only improvement would be the shower trays, which are almost flat with no lip, allowing water to spill out on to the bathroom floor.