Kimpton Aysla Mallorca by IHG

Most perfect in every way. From the lovely staff that always know what you need before you even think it to the beautiful interior. The food was just top tier and there was also an incredible selection on courses in the Gym. From Yoga to Crossfit, they got everything and they do it great but they are well equipped, so you can train by yourself and won’t miss a thing. And afterwards you can relax in their amazing spa and pools.
Already planned our next trip.

My experience at the Kimpton Aysla was beyond incredible. From the minute I arrived, I fell in love with the hotel’s whole vibe. The scents throughout the property were absolutely amazing and the decor and open concept feel (with so much light with the indoor/outdoor vibe) were so inviting.
This hotel has far beyond the standard amenities since it also has a gym with workout classes included, a large sauna, a mud room and a salt room! The hot tub and indoor pool are HUGE but unfortunately the hot tub wasn’t actually hot (hopefully something that can be adjusted. ) And the breakfast and Social Hour are unmatched!
I was obsessed with my room since it was so spacious. It had TWO outdoor patios and a bathroom that had the best tub and shower I’ve seen in a hotel in a long time. And the bed was so comfortable, especially with the ceiling fan on, that I slept like a queen.
Lastly, the BEST part of this hotel’s experience is the staff! Lucy checked me in and was so amazing at making sure I was comfortable throughout my stay. Charlotte and Jeremy were so personable and genuine in all of our encounters. And Lisa, was so sweet and really wanted the guests to have a great experience during the Social Hours and facilitated great interactions between many of us. I was traveling solo and I truly felt taken care of and almost like I was at my own vacation home. Do not hesitate to stay here if you have the chance!

Aysla is ALL of 5 stars!
The property is elegant, highlighted by that wonderland botanical garden. Another favorite discovery was the indoor pool.
The dining was fantastic cuisine and even more delectable service by the professional staff which can be found at every turn in this Mallorca Island Retreat.
Highly recommend!

This hotel deserves every star of its 5 star rating. From the moment when we checked in until we checked out, we had a wonderful and luxurious experience. The staff were friendly, efficient and helpful. After we checked in just before dinner, one of our doors wouldn’t lock. By the time we returned from dinner, it was repaired. The service and dining were on a high level at both the pool and main restaurant. It was also so quiet and peaceful at the pool and on our balcony. We had 2 different categories of rooms. Even the “smaller” room was spacious, warmly decorated, had a very comfortable bed, well stocked mini-bar and high end linens and towels.
Only minus is that the hotel does not have a sea view. But the tranquility and comfort well made up for it.

From the very moment we arrived at the Kimpton Aysla Mallorca, we knew we were in for something special — but our stay turned out to be far better than we ever expected.
We were welcomed with an incredibly warm greeting from Junie, setting the tone for what became an unforgettable stay. The fantastic staff throughout the entire hotel went above and beyond for us at every moment. A special shoutout to Laura, who hosted the social hour with such charm and energy — always making us feel right at home.
Our room was impeccably clean, beautifully presented, and equipped with brilliant, comfortable facilities. The spacious and cosy balcony became one of our favourite places to unwind while taking in the peaceful surroundings. It’s clear that the hotel’s organisation system is flawless, as everything ran smoothly from start to finish, making our stay completely effortless.
Service was exceptional across the board. Lucy and Nico were consistently attentive and kind, while Eduardo’s professionalism stood out time and time again. The superb transport and luggage team — Lucas, Konstantinos, Julian, and Toni — made everything seamless for us, and we appreciated every bit of their help.
Dining was another highlight. Whether inside or out, the staff made every meal a pleasure. Ilda, Montserrat (who makes the finest latte macchiatos we’ve ever had! ), Roberto, Maggie, Romi, Stephanie, Ulysses, and Franco were all exceptional — friendly, efficient, and genuinely thoughtful.

What a beautiful place to stay with an amazing team of friendly happy people. Lucia greeted us with the best and most authentic welcome to a hotel we have had and Lauda was generous with her time and information on how to enjoy the island. Every meal on the Terrace was superb and the breakfasts were amazing. The rooms and gardens were beautifully kept and the whole experience was wonderful. Will be back again!

We spent an extended weekend at the beautiful Kimpton Aysla, and right away we noticed the friendliness and attentiveness of the front desk team.
Hotel was very stylish and clean. Beds are comfortable. Gym was amazing: huge, extraordinary equipped, fitness instructor on site all day and super classes.
However, I would especially like to take this opportunity to sincerely thank Antonio and Nestor for their extraordinary and by no means self-evident service:
Unfortunately, I had left my wallet in the hotel safe and only realized it once I was already at the airport. I called the reception desk, and the team immediately began searching and called me back very promptly. Despite having just finished a long night shift, they acted without hesitation, and Antonio even went so far as to personally bring my wallet to me to the airport in his private car (! ). That is far from given, and I truly believe that any employer can count themselves fortunate to have such honest and dedicated employees as Antonio and Nestor – and of course, any guest who might find themselves in such a situation while traveling.
Muchísimas gracias y todo lo mejor para vosotros. 🫶

The Kimpton Hotel was truly magnificent! It was so zen and relaxing with beautiful meals and calm surroundings. I have never experienced such an impressive spread at breakfast. The Asian and Mediterranean menus were superb.
The waiting staff were polite and service was relaxed and prompt. The hotel was a little way out of Santa Ponsa but each time we asked for someone to arrange a taxi one of the bell boys took us instead. The room was excellent and cleaned twice daily with nice little touches such as a chocolate being left on our pillow at night.
The gardens were very well maintained and full of herbs which were used in the meals prepared.
The pool area was immaculate and no issues with sun beds at all. We used the adult only pool which was lovely and clean.
There was also an indoor pool and spa with sauna, steam room and salt cave.
My only slight criticism was the lack of water stations in communal areas. We only found one by the indoor pool.
We did a painting class which was complimentary and such fun. It has even encouraged me to take up art again after many years!
The staff could not do enough for us. Too many to name. I do have to mention Lisa who was such a wonderful young lady who we saw most evenings as she served wine to us at the complimentary wine tasting each evening. She looked after us so well and was so very professional and a credit to Kimpton. Also Junie and Lucy for their daily help and advice to me and my husband Alan.

I spent last week at Kimpton Aysla Mallorca with my wife and my daughter. The hotel is very beautiful both indoors and outdoors. The food in the restaurants was of high quality. Besides breakfast we were also for dinner at their restaurants and preferred the Asian one over the Mediterranean.
When it comes to service the level was high on average, some employees stood out for us: Alvaro (he served us well every morning at breakfast) and Jules (one of the first persons we met when he showed us our room) did an outstanding job and made our stay special.
Room for improvement:
1. Birthday: We stayed at this hotel during my birthday, but no one noted this. In a 5*-hotel, I expect that the staff at the check-in at least recognizes this and shows a small gesture at the birthday of the guest.
2. Parking Fees: A hotel that charges 500+€/night shouldn’t charge parking fees (12€ per night) additionally.
3. Dog dirt: We have no problem with dog-friendly hotels, since we like dogs. But what we expect is that the dog dirt on the meadow is taken away very quickly. Of course the dog owners should remove this in the first place. But when this is not the case, it cannot be overseen for several hours when it is on a central place of the hotel that is crossed by guests very often.

Had reasonably high expectations for this hotel but sadly its not up to 5 star level and disappoints in a number of areas. Firstly the restaurants are dreadful value. When you are staying at a 5 star rated hotel you expect them to get the basics when it comes to food right. Breakfast was just ok, if not a bit chaotic at times. However the poolside restaurant want to charge you 22 euro for a very basic Ceasar salad and more than that for a basic burger and they regularly couldn't even getting the cooking of chips right. When you add in 18 euro for an Aperol Spritz and 5.50 for a 330ml soft drink, it begins to look poor value.
The hotel also has a policy of allowing people (supposedly members of the gym) to wander in on a daily basis and use the pool. Fine as a principle I suppose and when its not peak season I'm sure its not an issue, but there were times when guests could not get sunbeds by the pool with these people pitching up and bringing their own food at times so they are clearly not impressed with the food offer either it seems. Paying hotel guest have to have priority I'm afraid.
House-keeping was very hit and miss. We had some childs teddies go missing having been bundled up in bed sheets by the cleaner. When informed the hotel didn't appear too bothered and after being pressed agreed to speak to laundry but to no avail. Loo rolls weren't topped up on two ocassions and cleaning standards were a little lacking generally.

A slice of heaven at Kimpton Mallorca 🌴✨
Just spent the most incredible few days at Kimpton Mallorca and I can honestly say… I didn’t want to leave.
From the moment we arrived, the energy was pure calm luxury. Every detail from the welcoming staff to the thoughtfully designed spaces — felt like a deep exhale. The rooms are dreamy (hello, cloud-like beds 😍), and the entire hotel has that perfect balance of laid-back elegance and island soul.
Mornings were made for yoga or slow coffees by the pool, afternoons spent exploring the coast or dipping into the sea, and evenings… well, let’s just say the sunsets hit differently here.
This was our second time to the hotel and they are very child friendly too.
A huge thank you to the incredible team who made our stay feel so personal — it truly felt like a sanctuary.
Kimpton, you’ve got it so right. Can’t wait to return. 💫

My husband and I have now stayed here twice and we absolutely love it. The hotel feels like a mini slice of heaven. The rooms are spacious, beautifully decorated and you instantly feel the luxury when you walk into the lobby or any of the buildings. The grounds are stunning and super relaxing. The spa, pools, restaurants, all gorgeous, peaceful, and such a restorative atmosphere. And the staff were so warm, welcoming and helpful. We truly love this hotel and will be back.

Great stay for a week and was well looked after by all the staff at the Kimpton. A special mention to Hope on the front desk and Lisa the Guest Experience Manager who hosted the social hour between 5-6pm and made us feel welcome with a nice glass of wine! We also used the free e-bikes to explore the area. We will be back!

I rarely end up writing reviews for hotels, (although we’ve been to some great ones) but Kimpton truly deserves a write up for all the right reasons and the staff are what make Kimpton different to all other hotels I’ve stayed at.
From first arrival to departure, the staff were superb at helping, advising and making our stay perfect! The reception team helped us navigate Palma (our first visit to the island), they were happy providing excellent recommendations which all lived up to expectations! It felt like they really did care about us having a brilliant stay.
The team were always friendly, attentive and welcoming, this including everyone on the reception, breakfast, bar and pool bar team.
The location was perfect for exploring the south-west of the island with most sights within 20-30 mins car drive (would recommend a hire car, taxis are ok but not always reliable) Free electric bikes are available at the hotel also!
The room was gorgeous and the overall styling of the whole hotel was on trend and of a high standard of maintenance. The events hosted at the hotel, from live bands, singers & DJs were also a great extra!
In a way, I don’t want to submit this and would rather gatekeep this hotel… but everyone should get a chance to know and experience how brilliant the Kimpton Aysla is! Thank you again to the team for making our stay perfect.

Really enjoyed my stay here. From the spacious and stunning room with plenty of space to lounge, to the free breakfast, and helpful staff, I really wish I was able to stay more than one night and explore the rest of the hotel and spa.
There was a really beautiful beach about 20 minutes away and the old town Palma is about 30-40 minutes drive (approx same distance from airport as well). Although, you could probably just stay on the hotel grounds and still have a wonderful vacation with everything they offer.

Absolutely Amazing Stay!
This hotel is a true hidden gem. The service is top-notch, and the whole place feels like your own private oasis. There are three gorgeous pools, beautifully landscaped gardens, and a spa that’s out of this world.
It’s about a 5-minute drive from the beach, but totally worth it—the rooms are huge with spacious balconies, and the bathrooms feel like a luxury spa.
If you’re looking for peace, beauty, and great service all in one place, this hotel has it all. Can’t wait to come back!

Had a few days here with my daughter, it's a gorgeous property that excels in all aspects, providing a luxurious retreat in the west of the island, among the golf resorts. For those that like to explore, complimentary shuttles on request take you to the nearby bays and harbour. And the brand new spa is AMAZING. Although the property gives the impression of being larger, because of spacious outdoor and indoor spaces, there are 79 bedrooms, with plentiful outdoor dining and bar spaces, among the beautifully landscaped gardens and pool areas. Each room from entry level is spacious and well-designed, a particular highlight that each room opens onto large private terrace overlooking the gorgeous surrounding grounds, with a separate access to the terrace from the large open rain shower!