Eix Platja Daurada Hotel & SPA

Most guests describe the staff as very friendly, polite, and attentive, particularly highlighting the waiting staff and the entertainment team. However, there are some complaints about the front desk staff, whom a few guests describe as less customer-oriented. In one instance, the staff promptly helped guests change to a more suitable room with a sea view. On the other hand, there are negative reviews regarding a lack of helpfulness from the staff toward wheelchair users.

The hotel offers buffet-style breakfast and dinner. Breakfast is described as very rich and varied, featuring omelets, bacon, sausages, pancakes, fresh fruit, yogurts, and freshly blended smoothies. Opinions on dinner are mixed: while some guests praise the variety of meat and fish dishes, others find the food average, complaining of dry meat and fish. During peak hours, the dining area can get quite noisy, queues form at the coffee machine and certain food stations, and seating can sometimes be limited.

Soundproofing at the hotel receives negative feedback; the rooms lack sound insulation, with guests complaining about noise from neighboring rooms, air conditioning units running behind the walls, and even creaking beds. Many note that the hotel and rooms are dated and in need of major renovation. Reviews mention peeling wallpaper, worn mirrors, cracked tiles, rust on shower screens, and water damage stains on the ceiling. The furniture in some rooms appears to be from the 1990s.

Reviews regarding sleep comfort are mixed. Some guests find the beds comfortable, while others are extremely dissatisfied, claiming the mattresses are completely worn out and sagging. Mention is also made of noisy metal bed frames that squeak loudly with any movement, disturbing a good night's rest.

Daily housekeeping is provided, and many guests rate the cleanliness as excellent. However, there are occasional complaints about finding hair from previous guests in drawers. The rooms and apartments feature kitchenettes equipped with a refrigerator, microwave, kettle, and a two-burner stove. Bathrooms include a hairdryer. Pool and spa towels are changed according to a schedule: on Mondays, Wednesdays, and Saturdays.

The property features three unheated outdoor pools and one small heated pool in the fitness area. The hotel provides access to a white-sand beach with a gradual entry into the water. Sun loungers by the pool are available, but those on the beach come at an extra charge (around €20). Guests note an issue with sunbeds being reserved with towels early in the morning.

The spa area is relatively new and features a sauna, which is popular on rainy days. The spa also includes a pool that, according to guests, is only heated in winter, so the water can be cold during the main season. The fitness room receives negative reviews, with equipment described as old and unimpressive.

The hotel is described as entirely unsuitable for wheelchair users due to very small elevators and extremely narrow doorways in the rooms.