Unfortunate. If it becomes a trip of those that can only be done once we would have been annoyed by a relaxing getaway. Luckily we will have a chance to return to Lanzarote.
We arrived at 6 minus 10 in the afternoon to the hotel, we checked in and in the room to discover that the control of the television is not available but you have to pay 7 euros of deposit to facilitate it. We ran to reception (it was 6 o'clock already) and we were told to go the next day that they were no longer on schedule. To warn 10 minutes before it would have been an excess of attentions.
We went for a walk and when we returned we noticed that the bedroom was very cold, it was November and we thought it made sense. When we tried to lie down it was because the air conditioner was on and could not be turned off since they also do not leave the remote available if you do not pay for it. There was no one at the front desk or contact phone in the documentation that facilitated so we had to sleep on the couch since it did something less cold.
The first visit in Lanzarote went to the pharmacy, to Frenadol and antibiotics. A disaster. We were not compensated in any way and the answer was that they are things that can happen.
I was not provided with claims sheet in effect but we could not do anything about it, it was vacation, we were wrecked from the couch and I had gotten pretty badly out of my throat.
When we got to sleep in bed, the sheets were of very poor quality and past, if you moved a bit they were out of the corners, the two beds were not at the same height. Not to mention the towels that don't dry and the cleanliness of rooms. The first day did not come (although it was cleaning for the shifts that had) and the day he returned to play we called about 9.30/10 in the morning to the door to see if we had left.
It was not a good place to rest, nor to enjoy much less to disconnect. One of the worst establishments I've been to this year.
The facilities are nice, the kitchen is well equipped and the apartment is very spacious. That's the only positive thing to value but being beds and bed linen so bad and leaving the air conditioner on at the end of November with no possibility of turning it off and demonstrating zero interest for the inconvenience caused I would not recommend anyone to be. Unless you have a sleeping bag or inflatable mattress to ensure a minimum of comfort.
We arrived at 6 minus 10 in the afternoon to the hotel, we checked in and in the room to discover that the control of the television is not available but you have to pay 7 euros of deposit to facilitate it. We ran to reception (it was 6 o'clock already) and we were told to go the next day that they were no longer on schedule. To warn 10 minutes before it would have been an excess of attentions.
We went for a walk and when we returned we noticed that the bedroom was very cold, it was November and we thought it made sense. When we tried to lie down it was because the air conditioner was on and could not be turned off since they also do not leave the remote available if you do not pay for it. There was no one at the front desk or contact phone in the documentation that facilitated so we had to sleep on the couch since it did something less cold.
The first visit in Lanzarote went to the pharmacy, to Frenadol and antibiotics. A disaster. We were not compensated in any way and the answer was that they are things that can happen.
I was not provided with claims sheet in effect but we could not do anything about it, it was vacation, we were wrecked from the couch and I had gotten pretty badly out of my throat.
When we got to sleep in bed, the sheets were of very poor quality and past, if you moved a bit they were out of the corners, the two beds were not at the same height. Not to mention the towels that don't dry and the cleanliness of rooms. The first day did not come (although it was cleaning for the shifts that had) and the day he returned to play we called about 9.30/10 in the morning to the door to see if we had left.
It was not a good place to rest, nor to enjoy much less to disconnect. One of the worst establishments I've been to this year.
The facilities are nice, the kitchen is well equipped and the apartment is very spacious. That's the only positive thing to value but being beds and bed linen so bad and leaving the air conditioner on at the end of November with no possibility of turning it off and demonstrating zero interest for the inconvenience caused I would not recommend anyone to be. Unless you have a sleeping bag or inflatable mattress to ensure a minimum of comfort.