Review of Occidental Jandía Playa 4*

I left your hotel in tears because of the discrimination shown by one individual at the reception. First day I spoke with him and asked him a question about the parking space as we rented a car. He told me that it cost 3 EUR per day. Confused, I told him that I think I saw on your website that the parking is free. I must have seen that at a different hotel and made a mistake. With a sarcastic tone he said "Really? Well, let's check on the website". I was a bit confused by his tone, and I said "don't worry, I'm sure you know better than me, I must have made a confusion. Have a good day". I thought he had a bad day and ignored his attitude towards me. In the last day of my stay, my luggage was taken out of my room at 8AM and when I went at the reception to check out, around 11, my luggage was left in front of the reception. After letting Andy know, no one apologised or tried to do something about it. He called the bellboy and told him to get the luggage. He said that my luggage will be in the luggage room. I had an accommodation room booked at 15:45 and at 15:35 I came to the reception to get my towels deposit back and to go to the room to take a shower before leaving to the airport. I gave Andy the 2 cards me and my husband got and he asked me for the invoice. I told him that I'm not sure if I received anything except these cards and lifting his hands in the air with a superior tone he told me "Everyone gets the invoice except you. I'll check in the system. ". He then asked me for my room number and said "Yes, you did received your invoice". I said "Well, if you can see that I received my invoice, you can give me back the deposit, right? ". He said no. Without apologising, or trying to explain the importance of that piece of paper. After looking in my wallet, I found the invoice, he said "See? you do have it! " and scrapped a mark on the paper and gave me back the deposit. Unfortunately, I realised at the end the fact that he knew where I was from (Romania) and hence the reason of his attitude towards me. There were guests checking out before me and his behaviour was completely different. At 15:40 I told him his colleague told me to come to the reception 10 minutes before to get the key for the accommodation room. He said "It is in this building. You need to come back at 15:45 because now the room is occupied. " After taking a shower in a room where the card couldn't be used to turn on the lights (but honestly, I was terrified to go back to the reception), I asked for my luggage. I received the key of the room, and surprise: My luggage wasn't there. It was kept in a "special place" behind the reception. I've been living in a different country and working with different types of people for awhile now and I've never felt the way Andy made me feel. I left the hotel crying and feeling ashamed. I am sorry this happened because I had a good holiday but unfortunately I will never forget this incident. I will never recommend your hotel to anyone because I wouldn't want them to feel like I felt. It is a big misfortune because the rest of the staff at the reception was exceptional always with a smile on their face. Our arrival was wonderful and I thank that lady with all my heart. I'm sorry I didn't got your name. I would like Andy to know that everyone is equal and he shouldn't act different based on where that person lives, what colour that person is, what religion he/she has. I really hope, with all of my heart, that no one will make him feel like he made me feel. Wish him all the best!