Review of 4R Salou Park Resort I 4*

We stayed in a double/twin room with sea view. The view was exactly as advertised, it was amazing, the view of the pool and sea was magnificent. Howevwe, when we entered the room at first there was a puddle on the floor, someone had left the fridge door opened and it had leaked in the room. As for the room, it was 2 single beds pushed together, the bed I slept on was very uncomfortable I woke up with a sore back. Thankfully on the second day I noticed a spare mattress was under the other bed so I swapped them over and it was much more comfortable. The pillows were very hard and uncomfortable, we woke up most mornings with a sore neck. The shower wouldn't stay upright and just slumped over which was really annoying. Be aware you have to pay for a safe, kettle and the use of the fridge (we opted not to do this as it is a bit of a farce for a "4 star hotel"). The air-con doesn't really work, it's just a noisy box. The towels provided are very old, dirty and are pretty much see through also not of them had holes in them. There are only 2 lifts to the rooms, with 8 floors these are really busy, especially at meal times. The pool is okay, a bit small, there is apparently a pool bar, however this is not in use and looks like it hasn't been for a very long time. I would also say there should be a lifeguard at the pools, as it is rather deep.   The staff in the hotel are not the most welcoming, I would say that the manager, who walks about in a navy/black polo shirt is a very rude man. Caught him on many occasions barking orders to staff in front of customers, which is not very pleasant when you are trying to relax. However I must say Robinson and Isobel who work on the bar were very nice, and would have a little chat with us. I felt that all inclusive customers were treated differently to other customers. People paying for for drinks would get them in glasses whereas we were given them in plastic cups. Staff certainly preferred Spanish customers, and would have a full blown conversation with them after serving them and then tend to us.   The entertainment was okay, however the music played throughout the day was very repetitive, they must've had a bank of 8/9 songs on repeat all day every day which got very tiresome.   The food in the restaurant was edible, very bland and EXTREMELY OILY, which led to us feeling ill most days. On our last morning, my partner started to eat a fried egg, only to realise that the shell was still attached to it. My partner was up all night one evening being sick due to the food. The staff in the restaurant were extremely rude, on one occasion they had lifted my plate and moved it to another table whilst I was up getting myself a drink of juice without telling me. I had to look around the dining room to find my plate. They would take your drinks away when you were up getting more food, didn't see any of them smile. Not welcoming at all. To end on a positive note, the location was ideal. Not right in the main tourist part where all the pubs are, but close enough to walk to if that is what you are wanting. The beach is a 2 minute walk away either down a steep hill or down stairs.   Would we return? No Would I recommend this place? No Is it 4 stars? Absolutely not. I would give it 2 stars, 3 if I was feeling generous.