Review of Ohtels La Hacienda 4*

(This was a June Holiday) The hotel itself, we felt was very welcoming, nicely presented and clean. A nice large swimming pool and chill area. The rooms seemed large enough and each with their own balcony to. The staff were friendly and helpful, smiling and seemed happy to help. Also as they were mostly Spanish speaking workers and we are from the UK, our Spanish was limited but the language barrier generally wasn’t to difficult to communicate with. That said, this hotel favours and caters for holiday makers who want to stay full board and have everything covered. We stayed half board (breakfast + dinner only). For example — resting round the pool and fancying an ice cream or a burger in the afternoon for lunch or similar as a paying guest is an impossible act. You can buy drinks or a packet of random crisps but that’s it, the hotel doesn’t sell or cater for that action and they even advised us that we have to “walk round the corner to the nearest supermarket to buy one or similar to what we were after” — which is around a 7 or 8 minute walk away. I’m not a lazy person but for a 4 star hotel that’s pretty poor. On the subject of food — on a holiday in a hotel this can be an important area but again was a huge let down. I’m not really a fish person and my partner isn’t a pork person. Just about everything on the menu consisted of a version of those for most days. There was a varied choice over 4 or 5 areas but they were really random and not really ideal for a full dinner choice. The choice of other meats were very limited along side the accompaniments to match. Some of the dishes didn’t really taste that good and there was a lot of waste and not just on our table — there was a lot of issues on many plates. If all else fails there’s always a bowl of grated carrot and bread tho… For two days running we walked into see the dinner area to scope what was available and ended up walking straight out it was that bad. We were not alone at all and at the time several complaints to the respective areas were lodged by many of the people and families staying. I’m sure the catering staff were fully aware of this issue but still were very helpful in the face of adversity. I’d come to this hotel again as overall it’s a nice place, but I’d definitely avoid the food so we’d have to come back ‘self catering’. There’s plenty of restaurants out there to cater for your needs.