Review of Hotel SB Plaza Europa 4*

This hotel might look relatively decent (in comparison to those around it) but it's nothing but a den of criminals and professional thieves. Granted, larceny and petty theft are endemic in Barcelona. That's all the more reason why those in the hospitality line of trade should do more to secure their environment. What are the odds that 2 out of 3 stays in this hotel over 2 years ends up in me experiencing robbery/theft within the hotel? First was in the lobby with a colleague of mine who's bag was stolen right in front of the front desk as we were checking in. Video footage revealed the crime after filling a police report. The perpetrators simply walked in and took the bag in broad daylight. The hotel did nothing about it. The second was even more unbelievable. My backpack (containing my laptop, cash, Nikon DLSR camera & lens and several other valuables) was stolen inside the breakfast room ~10 secs after I turn my back to grab a muffin. As usual, nothing was done by the hotel. It was all business as usual. In speaking with a few people, I hear that this is a common theme as many people have had similar experiences in the hotel. What's frustrating is that the hotel has not done anything to secure the environment or even as much as reach out to the victim to show any level of concern or regret about incidences customers have experienced. In my case, if anything they gave me crapload of bureaucracy with no empathy whatsoever. The owners & workers in SB Plaza are either completely insensitive to customer needs and perhaps in the wrong line of trade, or some employees are probably facilitating these crimes. After all, many a theft crimes are insider jobs. Either way, it's not a place safe enough for anyone, especially tourists or visitors from outside who will be likely more vulnerable to such experiences.