Review of Las Ramblas Pasaje Bacardi Apartments 3*

We stayed in Ramblas Hotel from July 9 to July 13, and had good stay there until last day. We had the hotel to arrange taxi for us to get to Barcelona airport. As a matter of fact, there are a lot of taxis available just outside the hotel, we definitely could just step outside and took a taxi right away. But we thought it could be better as it would be worry-free if the hotel arrange a taxi for us. But we were totally wrong. The hotel didn't tell us there was any extra charge on it and arranged a disqualified taxi driver for us. He charged me too much for the trip from Ramblas hotel to Barcelona airport. It should be around euro$25 but he charged me $40 and refused to give us the receipt. When I questioned him, he insisted the extra charge was for the hotel and it was the fault of the hotel not telling us the truth instead of himself. He even threatened us we couldn't leave until we paid that money. We were in hurry to catch up our flight and I had two accompanying kids, so I had no choice to pay him without the receipt at that time. We had a good stay at the hotel, but the above taxi experience almost ruined our pleasure of this trip. His behavior is not acceptable. We are very disappointed at this taxi service the hotel arranged. The driver is even not qualified for providing taxi service. It would be really appreciated if the hotel could help me complain that taxi driver and prevent it from happening again to any other tourists. It is not only for good reputation of Ramblas Hotel but Barcelona. Here is the info on the taxi (please attached photos for the taxi) License no: 5318 Plate no: 7804 KMC When: 10:30am to around 10:45am, Friday, July 13, 2018 One way: from RAMBLAS HOTEL (LAS RAMBLAS 33) TO BARCELONA AIRPORT.