Terrible stay… Terrible customer service.
We stayed at Maria Manuela in June on the last night of our 3 week honeymoon travelling Spain and Portugal. We stayed in lots of 4 star hotels during our trip and this hotel was definitely not 4 star!
The guy on reception was so rude, not helpful at all. Told us there is just 1 restaurant across the road and was closed. He either didn't have a clue or just lied because we found at least 3 places to eat and the restaurant at the hotel!
We used the spa which was so busy, not relaxing at all and the stream room was filthy.
The air con was so old it sounded like plane taking off! We had to turn it off when water started pouring out of it onto a broken plug socket.
We were kept up most of the night by people coming back to their rooms until early hours shouting, we could hear every single noise in the building… Including the squeaky bed above our room… We finally got to sleep and was woken up at 5:50am by very loud music & a guy shouting on a microphone with right outside our room from an event going on… Which they failed to warn us.
Breakfast was in a canteen which resembled a 1970's bingo hall… No windows.
There's so many more bad points I could go on and on. We complained at the reception and were told a very condescending "sorry" Sent 2 emails to the hotel which they complety ignored So we had to go directly though booking. Com to recieve some refund.
So dont bother wasting your money… This hotel is just terrible.
We finally got to sleep and was woken up at 5:50am by very loud music & a guy shouting on a microphone with right outside our room from an event going on… Which they failed to warn us. Breakfast was in a canteen which resembled a 1970's bingo hall… No windows. There's so many more bad points I could go on and on.
We complained at the reception and were told a very condescending "sorry"
Sent 2 emails to the hotel which they complety ignored So we had to go directly though booking. Com to recieve some refund. So dont bother wasting your money… This hotel is just terrible.