Review of NH Collection San Sebastián Aranzazu 4*

Nice rooms, good food, and very friendly staff (especially the restaurant and bar staff), but if you're accustomed to cold and unlimited A/C, beware… They (like most of the hotels in Spain seem to do) turn the A/C off and back on whenever they like, for hours at a time. We can easily hear and feel the difference in the room. Sometimes it's very, very warm and humid, and other times nice and cool, but the only way to get it really cool is to tell them that "the A/C" isn't working (even though we know it's because they turn it off to save electricity). They then say "we'll send a technician, " but not until half an hour after they turn the A/C in the room back on so that when he finally shows up, it's very cool and he says "it feels great in here! It's working wonderfully. " Then we say "sometimes it is off and gets very hot, especially when we're sleeping, " and he'll persist that "It is ALWAYS on and ALWAYS working. " It's very obvious what they're doing. As I mentioned, very friendly staff (aside from the "technician"), nice rooms, great food and drinks… but you will sweat in your room and in your bed unless 70-80 degrees Fahrenheit is comfortable for you. And also, the Wi-Fi is less than 1mb/second download speed unless you're using it between 3:30 and 7:30 in the morning. You won't be able to stream, really. ***UPDATE*** Had to change from 4 stars down to 3 stars. Whoever from maintenance came to our room last night to "check the thermostat" not only basically told us that the thermostat "doesn't do anything, " but he proceeded to turn it to "heat" instead of "cold"… in June. So even if it DID work, it was on heat all night. My friend and I woke up SWEATING in our beds and had to get out of our beds and get dressed so that yet another person could come to our room. At least this time, he may have ACTUALLY done something to help us: fix the last person's mistake… This is unacceptable. We have been here for nearly three weeks in one of the top tier rooms of the hotel and have been putting up with heat and sweat in our rooms the entire time, even though it has been a HISTORICALLY COLD SUMMER. Please stop forcing us to open our windows to not be suffering from heat when 1. We are paying for A/C as described on your website, 2. Opening the windows results in unwanted humidity, mosquitos (yes, they are here in Spain, even though someone at the front desk said they don't exist here), and noise, and 3. It would cost you so little compared to previous years to not disable our A/C. The hotel manager responded to my review saying that it would be a "pleasure to help me"… Well, please, follow through. We are still here and still very hot.