Review of Hotel Balneario Alhama de Aragón 4*

I booked 8 days (from 4 to 12 June 2015) in half-board, a room ADAPTED for people with REDUCED MOBILITY since I was traveling with my mother, 90-year-old that moves by a walker. The first surprise when you arrive on Saturday to the hotel: by an error in the book… oh, there WERE NO ROOMS AVAILABLE! ; I offer a large room with a shower, but in order to access the shower you had to climb a step of about 35 cm in height. Faced with the impossibility of access, I put a ramp out of wood in the bathroom, that did not come to save the step completely. I say that Monday will try to change my room. We spent those two nights as we could, bearing in mind that, in addition, the air conditioning in the room was broken and, in the middle of heat wave, it took them more than three hours to come to fix it. Monday, June 6, at first time, I called to reception and I was attended to by a receptionist, Bethlehem, who told me, quite displeased by the way, that they could not move me to a room and did not offer me any solution or alternative. When I asked him what would be a free room and told me that until the day 9 was not possible. Therefore, I found myself with the problem of having to leave the hotel, to July 6, without knowing where to go, with a person of 90 years, depending on my and without assistance of any kind on the part of the hotel. In summary: the error was in the hotel but the problem was mine. But the worst came later, when down to breakfast, and by pure chance, I learn that the next day you are free not just one, but TWO rooms. I went down immediately to reception and tell the receptionist, who was white, I simply said: "please choose one of the two". I, I couldn't believe it. How can you commit such a serious mistake in booking a room? and, what is worse, how can you manage the problem so ominous?. Of course, I spoke with the address of the hotel (good words, but no explanation) and I made an official complaint, to which not even the hotel has been answered after more than 15 days. In the end, the next day I made the transfer to a specially adapted room, and I say "did" because from the reception even offered me help for the transfer. Come on, a lack of professionalism total. For if all these problems were not enough, THE BUFFET WAS SPARSE, REPETITIVE AND OF POOR QUALITY, not even close to the height of a hotel with 4 stars. Some dishes, really incomestibles, such as black rice, so little done that crunched in the mouth. With all of this, my week of vacation, completely ruined because my goal when booking the hotel was to basically forget about any problem and I found that I could not even imagine. To be fair, I will say that we enjoyed the area of spa, in particular of the thermal pool, which itself was adapted as needed.