Review of Furama RiverFront 4*

1) A hotel staff, an uncle, who was stationed at the entrance of the hotel on 23/12/21 at around 243-255pm refused to let me enter the hotel using the front entrance at first. He asked me to use the back door. I thought there might be some kind of COVID 19 rules enforced so front door entrance is not allowed. Silly me to believe this uncle at first. I really obediently walked one round of the hotel, wearing heels and carrying a bag of heavy stuffs but still couldn’t find the so called back door. I went back to the front entrance again and was shocked to see that uncle allowed people to enter the hotel using the front entrance. I asked uncle again, this time very firmly, that I am going to Waterfall Lounge (inside the hotel) and why he didn’t allow me to use the front entrance. He suddenly told me I could enter. When he refused to let me enter using the front entrance at first and asked me to use the ‘back door’, I had to pass by a group of guys who looked at me in a disrespectful way and made cat calls at me. That group of guys could be seen very clearly at the front entrance of the hotel where uncle was stationed. Upon reflecting, perhaps uncle wanted to play a bad prank on me by refusing to let me use the front entrance at first so that I would have to walk the other way and passed by that group of guys. Maybe uncle wanted to see the guys’ reaction when I passed by. If not, how can there be such a coincidence? This is such a bad joke as I felt very humiliated. Why would someone working in the hotel service line be so mean to make a girl carrying a bag of heavy stuffs and wearing high heels to walk one round of the hotel to find the so called ‘ back door? ’ Made a feedback to the manager but that uncle didn’t even apologise. Manager apologised on his behalf. Shouldn’t the culprit be the one apologising? Folks, do be careful. If uncle asks you to use the ‘back door’ (I didn’t even see any after walking one round of the hotel), don’t be fooled and insists you want to use the front entrance to enter the hotel. 2. Ordered two tea time platters in advance (with email proof) but was only served one platter. In the end, I had to wait for 40 mins for another platter to be served. According to the staff, she didn’t know what was going on. Very ‘professional’ answer indeed. Didn’t know but at least should check and ask right? However, no, they didn’t bother until I (customer) had to ask. Furama RiverFront, Singapore Pls take note of these issues which are happening in your hotel.