Review of Champion Hotel City 3*

Horrific attitude from Champion Hotel City's service staff. Ruined our trip before it even started. Just today, the Singapore Tourism Board put out an advisory saying (STB) that staycations will be allowed, but hotels must apply for permission to STB/MTI (government agencies) as well as let them know about their safe management measures for guests. I asked the hotel if they will be applying for this permission, but I received a reply asking for my "marriage certification to substantiate the reason for honeymoon". NOWHERE did the Government request for guests to furnish such personal particulars. When I sent the hotel links to the STB advisory and other related news coverage to clarify the situation (through the in-app messaging function), I was greeted this most unfriendly message:I did not say it’s approved, I just said it’s ON till further notice! You have also replied to us at 6.14pm on 28th June that you understood the situation! Like I have said, the booking is On for now, please do not spam our reservation email anymore, During these uncertain times, hotel staff should expect queries from guests, especially those who have made the effort to put down bookings and arranged for leaves. When guests who have done their due diligence send over helpful information which they've spent time finding, be appreciative — or at least, don't be rude. I don't think that is asking for much. Horrible experience. Nothing is worth being subjected to such hostile attitudes. It would do Champion Hotel City some good to teach your staff some basic customer service and PR.