Review of Hello Lisbon Santa Apolónia Apartments 4*

Quite disappointed with our stay here. A beautifully renovated building right next to Alfama with great access to transport links. However, it is very lacking in other areas. There is a severe and dangerous lack of lighting in the corridors, which actually make it dangerous to navigate. I nearly took a tumble down the stairs due to this fact. I'm all for saving energy, but the safety of guests surely is paramount? Inside the apartment itself, although there is more than enough space, there is a serious lack of items you would normally use. For example, the pseudo mini bar includes bottles of wine, but no wine glasses are provided. The floor of our room was covered in white paint splatters, which really took away from the otherwise beautiful decor and attention to detail. Also, the double bed was shoved right up against the wall, meaning one of you has to crawl to the bottom of the bed or climb over the person next to you. It's not all bad though. The apartment was clean, comfortable, and we had a great view overlooking the river. TV needs some English channels. Just some news channels in English would do. We were overcharged the city tax and it was a bit of a pain getting them to refund us, but to be fair this originally was the fault of the booking agent. For the money we paid, in hindsight we could have stayed somewhere better. The company need to take a closer look at general maintenance and add a few more items for it to be good value. Lisbon is an amazing city with plenty of choice for your accommodation needs, so don't feel you need to put up with the negative points raised in my review.