H18

Yes, there are sufficient free parking spaces for guests right in front of the hotel doors.

The hotel staff are described as very friendly, welcoming, and ready to assist with any questions, including ordering taxis or arranging car rentals. The check-in system is modern: PIN codes are used instead of traditional keys, allowing guests to check in seamlessly even if staff are not present at the reception. Employees respond promptly to requests and may even be flexible enough to provide a room at the last minute, despite internal rules.

Breakfasts at the hotel are a delight for most guests and are described as some of the best in the Azores. The menu is diverse and includes local products: fresh bread, croissants, yogurts, cheeses, ham, fruit juices, soy milk, granola, and homemade jams. Portions are small to avoid food waste. Additionally, coffee, tea, fruit, and delicious homemade cakes are provided free of charge in the common area throughout the day.

The rooms are bright, modern, and very clean, equipped with comfortable mattresses and individually adjustable air conditioning. Some rooms have small balconies with views of Mount Pico and the sea. However, guests note that the rooms and bathrooms can be quite small. The availability of blackout curtains for complete room darkening is also mentioned.

Guests have access to a fully equipped shared kitchen with a stove, dishes, pans, and even an automatic coffee machine. Guests note the exceptional cleanliness of the kitchen area and the convenience of using this space for self-catering.

The internet connection has received serious complaints: one guest reported that the Wi-Fi does not work in the rooms at all, despite being listed as a service. This was a significant downside for those requiring network access in their room.

Overall, the atmosphere in the hotel is peaceful, family-oriented, and quiet, which is ideal for relaxation. However, soundproofing may be insufficient: in the ground-floor rooms located near the kitchen, noise from passing people and guest activity can be heard starting from 8 AM.

The general cleanliness of the rooms and common areas is rated very highly. Nevertheless, one guest noted a problem typical of the Azores islands—a smell of dampness/mold in the wardrobe and on the towels, which is attributed to the region's geographical location.