Apart Hotel Sutoris

Feedback regarding parking is contradictory. Some guests confirm the availability of parking spaces, while others complain about a severe shortage, claiming that only four spaces are available for the entire hotel. During holiday periods, such as Christmas, serious difficulties with parking arise. One guest noted that they did not see any parking at all during their brief visit.

Opinions about the staff are divided. Some guests describe the employees as very sweet, friendly, and helpful, particularly highlighting the work of the receptionists. At the same time, numerous complaints have been recorded regarding rude behavior, incompetence, and the ignoring of problems. Serious errors with bookings made via Booking.com are frequently mentioned: guests arrived to find their reservation had been canceled without notification or that the room was unavailable due to a broken lock. Staff reactions in such cases varied from offering another hotel without compensating the price difference to completely ignoring the issue.

Guests evaluate the dining differently. Many praise the breakfasts, calling them revelatory and delicious, and note the high-quality and diverse menu for groups as well as dietary dishes. A children's menu is available in the restaurant. However, there are also negative reviews: some guests complain about a meager selection of products (for example, only two types of sausage), doubts regarding the freshness of ingredients, a lack of coffee despite the presence of two coffee machines, and unprofessional service from the waiters.

The rooms are described as spacious, well-designed, and suitable for both families and business travelers. Some rooms are full apartments with a kitchen and refrigerator. However, there are serious complaints about cleanliness: dust under beds, on wardrobes, and on headboards is mentioned, as well as a lack of cleaning and towel changes throughout the stay. There are also complaints regarding the absence of basic items, such as toilet paper.

The climate control system is unstable. In the summer period, guests complained about the lack of air conditioners and fans in rooms with skylights, making it unbearably hot. In the winter period, cases were recorded where radiators did not heat, the rooms were very cold, and the staff cited boiler breakdowns or a change in ownership as the reason for the lack of access to extra blankets.

The hotel possesses an extensive base for wellness and rehabilitation. Exercise rooms, hydromassage baths, physiotherapy offices, and a hyperbaric chamber are available, and the opening of salt grottoes is planned. Guests highly value the professionalism of the physiotherapists and massage therapists, noting their empathy and coordinated work. SPA procedures are available at affordable prices and help guests fully relax.

The hotel is suitable for families, as it offers spacious triple apartments where each family member has their own space. A special menu for children is provided in the restaurant, and the SPA staff offer relaxation procedures suitable for younger guests.

Yes, the hotel is suitable for hosting corporate events. Guests note that the conference rooms are well-equipped technically, and the catering flexibly adapts to the individual needs of the client. Organizers remain satisfied with the level of service and the attention to detail in the preparation of meetings.