Hotel El Refugio dElise

Name: Hotel El Refugio dElise 4*
Price range: Prices for upcoming dates start at $57 per night
Rating: 8

Hotel

Hotels and resorts in Chivay, Hotels and resorts in Arequipa

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Average rating by guests Hotel El Refugio dElise: 8/10 Very Good

Reviews 25 →

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lock Safe bathroom Private bathroom

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Discover Hotel El Refugio dElise, a retreat offering a tranquil escape within the remarkable Colca Valley. This inn provides a convenient base for exploring the region’s natural wonders. The hotel’s design reflects the area’s heritage, combining traditional elements with modern comforts. It's a place to unwind and immerse yourself in the spectacular scenery.

The inn’s location, approximately 500 meters from Chivay’s bus station, facilitates easy access to local transportation. You’ll find yourself within reach of the town’s amenities while enjoying a serene atmosphere. The surrounding landscape offers a unique perspective of the Colca river and towering mountain peaks.

Hotel El Refugio dElise provides a range of services to enhance your stay. Guests can access a gym and mini-golf area for recreation. For relaxation, a massage room, sauna, solarium, spa center and a hamam are available. A tour assistance desk is also present to arrange excursions and activities.

Entertainment options include a casino, karaoke, library, bowling club, ping-pong area and a barbeque area. Swimming enthusiasts will appreciate access to an indoor pool and an outdoor pool. The hotel’s facilities cater to varied interests, promising a memorable visit.

Additional services for guests include laundry facilities, an ATM, a chapel, private check-in and check-out, car rental and a safe-deposit box. Multilingual staff, proficient in English and Spanish, are available to assist with any needs. Each room is equipped with a shower and television. Room amenities depend on the selected accommodation type.

The inn features a restaurant serving a full American breakfast and showcasing local culinary traditions. The restaurant’s panoramic windows offer breathtaking views of the valley. A small, central iron-cast fireplace adds to the ambiance. A bar is available for enjoying evening refreshments. Consider a culinary experience showcasing regional flavors.

Rooms are characterized by their rustic walls in shades of pale olive, creating a calming environment. They have a view of the valley and the river. Each room includes a small balcony or terrace, providing an opportunity to absorb the beautiful surroundings. All rooms are furnished with modern private bathrooms, ensuring a pleasant stay.

Consider extending your exploration with access to ski and snowboard facilities. The hotel provides a ski school, ski equipment rental, ski-to-door access, and ski passes for those seeking winter adventures. A carefully curated selection of amenities is available, designed for a complete vacation experience at Hotel El Refugio dElise.

Planning is effortless. Secure your stay at Hotel El Refugio dElise on ReadyToTrip. Immerse yourself in the Colca Valley’s beauty and discover a restorative escape.

Nightly rates from $57

Address: Carretera Rural A Cabanaconde, Chivay, 00000

Number of rooms: 32

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Hotel El Refugio dElise in Q&A

Information is provided based on reviews and may contain inaccuracies.

Where is Hotel El Refugio dElise located, and how easy is it to reach the nearest town?

The hotel complex is located at the bottom of the Colca Canyon right on the banks of a rushing river, about a five-minute drive from Chivay. It is difficult to reach shops or the town center on foot, so guests will need a taxi or their own transportation. A ten-minute walking trail and steep staircases lead from the main road to the main building, which causes some tour buses to decline driving all the way down to the reception desk. The surrounding area delights guests with stunning cliff panoramas, the sound of the river, and the opportunity to spot soaring condors.

What thermal pools and water areas are available on the hotel grounds?

The grounds feature indoor and outdoor thermal baths overlooking the river and canyon. Most travelers consider soaking in the hot springs to be the highlight of their stay. Occasionally, some of the outdoor pools may remain unfilled, or the water in them may only be lukewarm. For the large thermal pool, the management may schedule one-hour time slots by advance reservation. Guests are advised to bring their swimwear in advance for a comfortable experience by the water.

How are the rooms equipped at Hotel El Refugio dElise, and what amenities do they feature?

The rooms feature spacious layouts, comfortable beds with warm blankets, and scenic verandas overlooking the canyon. The concept focuses on reconnecting with nature, so there are no TVs, safes, minibars, or Wi-Fi in the rooms. Guests note the need for updating some plumbing fixtures, low shower water pressure, and outdated hair dryers. A few reviews mention housekeeping shortcomings, the lack of openable windows in certain rooms, and a smell of fresh varnish following renovations.

How warm are the rooms on cold nights, and how does the heating work?

At night, temperatures drop significantly in the canyon at an altitude of over three thousand meters. Electric space heaters are provided for warmth, and the staff thoughtfully hands out hot water bottles for the beds. Some guests complain of drafts under the doors and cold bathrooms, where the heat from small heaters is insufficient. Occasional short power outages may temporarily turn off the heating devices.

What dining options does the hotel restaurant offer, and how do guests rate the breakfast and dinner?

In the morning, guests are served a complimentary buffet breakfast. Opinions are divided: some guests praise the selection of dishes, while others find the spread limited and bland. The restaurant also serves lunch and dinner made with local ingredients; however, the set menu portions are sometimes described as modest. The dining room can feel chilly in the evening, and a few guests experienced early clearing of the bread warmers before breakfast officially ended.

How attentive is the staff at Hotel El Refugio dElise, and do employees assist in unusual situations?

The staff warmly welcomes guests and always assists with carrying heavy luggage up the complex's numerous staircases. Employees respond promptly to symptoms of altitude sickness and are ready to quickly call a qualified doctor. Birthday guests may be pleasantly surprised with a celebratory chocolate cake. However, there are occasional remarks regarding a reluctance to change rooms upon complaints about paint smell, as well as service during dinner not being sufficiently attentive.

Is drinking water provided, and is internet available at the hotel?

A dispenser with clean drinking water and complimentary hot herbal teas are available at the front desk in the lobby. Bottled water is not provided in the guest rooms, which creates some inconvenience as tap water is unsuitable for drinking or brushing teeth. Wi-Fi is entirely unavailable in the guest rooms. A stay here is designed for a digital detox and peaceful contemplation of nature.

Reviews of Hotel El Refugio dElise

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Johnmp9398gb

09/08/2026

10/10

Stayed here as part of the tour and this was the upgrade option. Nice quality hotel with above basic rooms overlooking a gorge and river. They also have 35 degree spa facilities guests could use. It is out side the local town but great for our overnight stay. Service was excellent and they were superb when I had low O2 levels and provide an oxygen tank for the night.
Only had breakfast in a good room overlooking the gorge with a log fire for when cold. Good quality breakfast.

Jjs123_12

05/30/2026

10/10

Great spot!
Lovely big rooms — we had a balcony overlooking the river/ valley.
Hot springs onsite.
Great dinner & breakfast.

Jfs1959

01/03/2026

2/10

This was the worst hotel I have experienced in Peru! The room was dirty with dirty towels and bathroom. We have travelled in a group of 24 and were place in this horrible place. The scenery, however, is wonderful!

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Policies of Hotel El Refugio dElise

Check-In:

12:00
Check-Out:

11:00
Accepted Credit Card Payments:

Visa
Information about the type of meals included in the price is indicated in the rate details.

Guests may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 10%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented. Please note both documents are required for fee exemptionForeign business travellers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.If foreign guests share a room with Peruvian guests, then the extra tax (IVA) must be paid.Children up to 7 years old can stay for free with their parents as long as they use existing bedding, no extra bed or breakfast included. Children from 8 to 12 years old can stay with their parents using the existing beds and paying the child rate, which does not include an additional bed, if it includes breakfast. Children 13 years and older are considered adults.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.