Queen Room with Pool View
Max. guests: 3
Room Size 20 m²
Photos and descriptions provided by a third party, may contain errors or inaccuracies and not checked by service.
Nightly rates from $263
Address: Ciel y miel, Cacique, Distrito de Portobelo, Colón, Panama
Number of rooms: 9
Reviews of Ciel y Miel
Beautiful Location, But Significant Service and Maintenance Issues**
I attended a retreat at Ciel y Miel with a group of 16 travelers, and while the property has beautiful views overlooking the beach and is surrounded by lush jungle, my overall experience was disappointing. The resort has significant opportunities for improvement in its service, maintenance, and guest experience.
The check-in process was unnecessarily slow and disorganized. There was only one person checking in guests, and each check-in took approximately 10–15 minutes or longer. Given that many of us had traveled for hours, including flights, layovers, and a three-hour drive to the resort, the arrival experience was frustrating.
When we arrived, there were no snacks, drinks, or refreshments available, despite many guests having traveled all day. I personally had not eaten a proper meal since early that morning. Later, sandwiches were offered through our retreat group chat, but several of us, including myself, never received them and had to wait until dinner, which was scheduled for 8:30 p. M.
Meal service was another major concern. Meals were consistently delayed, with food often taking 30–45 minutes or longer to arrive after the scheduled time. Sometimes the food was cold by the time it was served. Given that this retreat centered heavily around a plant-based culinary experience, the inefficiency of the meal service significantly affected the overall experience.
Ciel y Miel is one of those properties that has so much potential. The location in Cacique, Colón is absolutely beautiful. The location is surrounded by jungle with incredible views, an infinity pool, beach access, sauna, steam room, restaurant, and abundant wildlife. On paper, it has everything I would look for in an eco-resort. Unfortunately, our actual experience fell far below what I would expect from a property at this price point.
I want to be clear that I understand what staying in the jungle means. I expect insects, spiders, lizards, monkeys, birds, and other wildlife. What I do not expect are roaches crawling through the guest rooms. Our accommodations also had visible mildew in the shower, questionable droppings inside a closet, and areas that simply did not appear to have been thoroughly cleaned. Around the property, some of the thatched roofing and other areas also appeared to need significant maintenance.
Hot water was another issue. During our entire stay, I had only one warm shower. I understand that this is an eco-resort in the middle of the jungle, and I certainly wasn’t expecting unlimited hot water around the clock. However, I do think being able to take one reliably warm shower per day is a reasonable expectation for accommodations at this price point. Whatever system is currently being used did not provide that during my stay.
Policies of Ciel y Miel
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Check-In:
From 15:00 to 00:00
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Check-Out:
From 11:00 to 12:00
Ciel y Miel on map
Frequently Asked Questions
How much does accommodation cost at hotel "Ciel y Miel"?
The cost of accommodation at hotel Ciel y Miel depends on the number of guests and dates. The average cost per night is $263.
You can book the hotel Ciel y Miel on ReadyToTrip, with maximum availability of double and single rooms for both daily and long-term stays.
Online payment is available with Visa, Mastercard or American Express cards. Some rooms may be available without prepayment.
Many hotel bookings can be cancelled without penalty several days before check-in, which is convenient if your plans change.
What popular attractions are located near Ciel y Miel?
Nearest attractions to hotel Ciel y Miel: Port Colon 2000 (41 km.), Armando Dely Valdes Stadium (42 km.), Rod Carew National Stadium (64 km.), Estadio Rommel Fernandez (66 km.), Panama Viejo Cathedral (69 km.), Metropolitan National Park (70 km.), Ancon Hill (73 km.)
What are the check-in and check-out times?
Check-in at Ciel y Miel is available From 15:00 to 00:00, check-out From 11:00 to 12:00.
How to get to hotel Ciel y Miel?
Ciel y Miel is located 66 km. from Tocumen International Airport.
Is Parking Available at the hotel?
Parking is available to guests of hotel.
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Nearby Attractions Ciel y Miel
Port Colon 2000 41 km.
Armando Dely Valdes Stadium 42 km.
Rod Carew National Stadium 64 km.
Estadio Rommel Fernandez 66 km.
Panama Viejo Cathedral 69 km.
Metropolitan National Park 70 km.
Ancon Hill 73 km.
Canal Museum of Panama 74 km.
Presidential Palace 74 km.
Maracana Stadium 75 km.
Bridge of the Americas 75 km.
Taboga Beach 91 km.
Closest Airports
Paitilla Airport 72 km.
If you are thinking about staying here, don't. I was part of a 16-person retreat group that booked a full buyout, and the experience was a massive disappointment from start to finish.
Rude Owner: Constantly walked past the group without ever saying hello, welcoming anyone, or thanking us for booking out the entire property.
Dirty Beach & Locked Facilities: The beach was always covered in trash. Also, I was told the beach house was open anytime, but it was always locked.
Unprofessional Manager: Highly incompetent and insulted me by telling me how "tired" I looked when I was actually just annoyed by his poor service.
Incredibly Slow Service: Check-in took two hours just to sign a paper and get keys. Food service was agonizingly slow, and staff forgot to turn on the sauna despite promising me it would be ready in 10 minutes.
No Hot Water: Zero hot water for my entire stay. Every single shower was freezing cold.
Major Security Issue: Housekeeping took room keys and later handed me someone else's key. They went back and forth with me when I told them it wasn't mine—I easily could have walked into another guest's room.
While the staff members were nice, they are completely untrained. Management is entirely responsible for this lack of hospitality. Save your money and go somewhere else.