OYO Hotel Santander Veracruz Centro Historico

The hotel does not have its own private parking. Guests are offered the option to leave their vehicle at a parking lot for an additional fee of 100 pesos. This option allows guests to enter and exit the parking area as many times as needed.

Reviews regarding the staff are highly contradictory. Some guests describe the employees as attentive, kind, and very helpful, specifically highlighting the night shift and the young man who answered the phone. At the same time, others complain of rudeness and despotism from a staff member named Nuri, as well as noisy and disrespectful behavior by the staff early in the morning. Serious booking issues have also been reported: guests stated that the hotel denied the existence of their reservations, offered no alternatives, and provided no apologies.

The hotel practices charging a deposit of 100 pesos for the issuance of the TV remote control. Additionally, some guests have encountered attempts to unjustifiably increase the cost of their stay for the second day, contrary to the prices listed on websites.

Feedback regarding breakfasts is divided. One guest noted the inclusion of breakfast as a positive aspect. Conversely, another guest complained that they were not offered the promised breakfast, despite the booking terms.

Guest opinions on the internet connection vary. Some describe the Wi-Fi as excellent and unlimited. Others claim that the signal is very weak and barely reaches the rooms.

The condition of the rooms is rated as unsatisfactory by many: the furniture is worn, nightstands are nearly falling apart, and the finishes require a complete renovation. Beds are described variously, from very comfortable to "stone-like" and too hard. Many guests complain that the rooms are very small, with little space to move around and a lack of electrical outlets near the bed. According to some visitors, the photos online do not match reality.

Cleanliness is one of the hotel's primary issues. Guests report dirty floors, dust, the presence of mold in the bathrooms, and even cockroaches behind the beds. Bed linens and towels often appear faded, yellowed, and old, with complaints that they are not changed but simply remade. In some instances, dirty or brown water flowed from the faucets and shower.

The air conditioning system operates inconsistently. Some guests note that the units are too old, noisy, and do not cool the room sufficiently. Furthermore, in several rooms, the temperature is pre-programmed and cannot be manually adjusted by the guest.

The hotel is not adapted for people with disabilities or those who use wheelchairs.