HOTEL ECLIPSE TOLUCA

Hotel Eclipse has partially covered parking. Some guests have noted that the number of parking spaces is quite limited.

Most guests describe the staff as very friendly, kind, and attentive. The billing process is often described as fast and almost instantaneous. However, there have been negative experiences: one guest found that a telephone reservation was not recorded twice, and a night staff member refused to help resolve the issue. There were also mentions of instances where staff tried to offer a more expensive room, claiming standard rooms were occupied, although it was later discovered that they were available.

Guests recommend paying for their stay in cash. There was a recorded instance where a card payment failed, the funds were debited, but the hotel employee behaved rudely, refused to provide a receipt for the declined transaction, and threw it in the trash, which complicated the refund process through the bank.

There is a restaurant at the hotel, which many guests rate very highly, describing the food as delicious and the service as fast. The menu is diverse, breakfast is available, and room service can be ordered. Some visitors find the restaurant prices affordable, while others note that they are slightly higher than at the local market. Additionally, one guest suggested improving the quality of the dishes in the restaurant.

Feedback regarding the Wi-Fi is mixed. While some guests confirm the availability of the network in the rooms, others encountered serious problems: two different devices were unable to connect to the network. Furthermore, the administration refused to provide an alternative network, stating that everything was working on their end.

Soundproofing is viewed inconsistently. Many guests enjoyed a peaceful stay, but others complained of loud noise at night, including shouting, talking, and loud music, with security taking no action. Sounds of cleaning staff working in the rooms during the night are also audible. Rooms facing the road are particularly susceptible to city noise.

The rooms are described as modern, spacious, and clean. The beds are generally comfortable, although some guests noted that the mattresses are covered in rustling plastic, which creates noise when moving. Rooms are equipped with televisions featuring HD channels, including premium packages and adult content. Among the drawbacks, guests mentioned ineffective blackout curtains that do not block light from the multicolored external balcony lighting, as well as the absence of a bath mat and an insufficient number of towels for groups of four.

Most guests are very satisfied with the cleanliness, describing the rooms as "very clean" and "spotless." Some even noted a pleasant touch in the form of towel origami. However, there was one instance where guests had to change rooms at the last moment because the booked room was dirty.

The rooms are equipped with electric heaters, which is appropriate for Toluca's cold climate. At the same time, guests note the absence of air conditioning.

Basic amenities such as shampoo and soap are provided in the rooms. However, one guest expressed dissatisfaction that full-sized bottles have been replaced by small, single-use packets of the lowest quality, which seems unjustified given the current cost of the stay.

Yes, the hotel has an elevator, making it accessible for people using wheelchairs or walkers.