Review of Sandos Caracol Eco Resort 4*

Booked a ocean view with balcony. It was disappointing to say the least. We arrived around 10:30pm and checked into a room with no view of the ocean, however a great view of all the duct work, no balcony, an empty mini bar and a broken TV. I immediately called the front desk and was told that the hotel was full and we wouldn't be able to move until the next day. After asking for the mini bar to be stocked and the TV to be fixed, the desk clerk offered that since we were moving rooms tomorrow could we just live with the issues. I explained that it was unacceptable and after several calls and trips to the service desk our mini bar was stocked and the TV was replaced about 1am. The next morning when I inquired about our new room I was told we would have to check out of our current room at 12 and our new room wouldn't be available until after 4. We had to pack up all of our stuff and leave it with the concierge. Upon receiving our new room key we grabbed our bags and headed up. Much to our dismay, the new room didn't have a balcony either although the view was markedly better. It may seem trivial, but I picked the package I did because my girlfriend talked about having our morning coffee on the balcony. My girlfriend was pretty disappointed and said she would go talk to the front desk. When she questioned the clerk she was handed another room key and told she could see if that room (with a balcony) was more to her liking. She took the key and headed to the new room. Upon opening the door she was greeted by a man with no clothes on standing there staring at her in disbelief. My girlfriend was horrified. She slammed the door shut and returned the key to the front desk in tears and told them what happened. The girl had no response and we never received an apology from anyone at the hotel. At this point we decided we would just be content with the room we had and make the most out of all the other good during our vacation. We even used the in house computer to leave a note for someone in management to contact us so we could let them know about our issues. It has been months and no one has contacted us.