Hotel Laguna Encantada

Hotel

It is one of the hotels most beautiful and descentes of the area, second lieutenant lopez quintana roo, has a pool, and extra services such as servixio-to-room, Wi-Fi, luxurious suites and exclusive parking.

Beautiful place and the hotel very nice and clean!

Hotel very quiet, close to the free zone, has pool, Wi-Fi, air-conditioning, accessible, good view, balcony… The bad thing is that they make a lot of noise in the morning.

Las habitaciones muy bonitas y cómodas, atención agradable de mucha confianza y precios económicos, buenos servicios.

Worst place I've ever stayed.
After several years I staywhere anywhere else a week. On Saturday, November 4th, they abused our trust by entering our room while we slept and took all our cash and bank cards. When we complained at the front desk with Mrs. Ileana who is in charge, she crossed her arms and said that no one was stealing there and when requesting videos from the surveillance cameras, I inform us that her cameras were casually out of service. The corresponding minutes were lifted and the process continues.
I hope this doesn't happen to anyone else because many of us who come to this area is because we shopped in the Free Zone and an incident like the one I lived cost us too much.

The worst experience of life. The day we arrived to stay at this hotel and was as a receptionist mr. Héctor Regalado. We fell deeply asleep after the trip and when we wake up we realize that we had stolen $30, 000 pesos in cash and 3 debit cards and credit. They entered the room without forcing the locks, and we suspect it directly from the lord Hector as he saw the purse full of tickets at the time of paying the fourth, and is the only employee in this turn. The charge of the hotel, the lady Ileana Regalado (sister of the alleged thief) is porto very rude to the agents who came to our call, and the hotel is deslindo of all responsibility. I don't recommend to nothing to risk their security and their heritage hospedadose in this hotel. We were shopping at the free zone as every week and this hotel ruined our heritage, because of our purchases and sales we keep.

Bueno solo para pasar la noche.

Hello. It is very nice and quiet hotel, the service good view of the place is amazing my family and I enjoyed it so much the beautiful lagoon just a q there's something in that lagana q q fish play together. The rooms are very good. The breakfast very rich and at a good cost. Mrs. Q this during the day, very attentive. Thank you very much.