Review of Canto del Sol Puerto Vallarta 3*

Stayed during a weekend getaway in Puerto Vallarta, mainly because of the attractive price and somehow “central” location. This is an old, run down hotel that feels and actually IS pretty insecure. Villas Vallarta works as part of “Canto del Sol” hotel that is located across the street. There is an open reception and very dark hallways that anybody can easily access from the street. After 6PM there’s no one in the Villas Vallarta building; security being almost inexistent and as we discovered later, there’s also no CCTV in any area of the hotel, leaving the property completely open to anybody to access from the street. It is important to mention that the surroundings of the hotel feel and look insecure. It is a place full of unoccupied commercial spaces, “massage” parlors and wine stores. During the last evening of our stay, we went out for dinner with some friends. The valet asked at which time do we expected to come back to the hotel, because they would need to park the car in another lot, adjacent to Canto del Sol Hotel. That evening, an iPhone and other effects, were robbed from our room. We discovered that the maid took one of our keycards (the spare one that we were not using) from inside the room that afternoon, after being called to clean the bathroom as the shower leaked and flooded the floor. Next morning, customer service reviewed the register of our room’s keycard lock and the found that someone entered the room approximately 15 minutes AFTER we left for dinner, using one of our guest’s keycards. Employees of this hotel and sister property Canto del Sol are taking advantage of the clear lack of surveillance and security of Villas Vallarta to steal the customers, also guest service was almost inexistent; we found they don’t have CCTV in any public space or hallway and they never replied back our emails, nor gave us a simple apology. They seemed to be used to that kind of events happening in this property. If you are planning a vacation with family of kids, this definitely is not the place you want to be. Please do yourself a favour and book in another hotel.