Monteverde

Most guests describe the staff as very friendly, professional, and attentive. However, there are some negative reviews: some visitors complained about the rudeness of a reception employee who shouted during check-in, as well as long wait times to access their rooms (up to one hour). There were also mentions of the administration responding slowly to repair requests or requests for firewood.

Yes, a deposit of 500 pesos is collected upon arrival, which is returned to guests at the end of their stay.

The hotel features the "El Kiosco" restaurant, where food can be ordered directly to the room. Opinions on the cuisine are divided: some guests describe the dishes as tasty and affordable, while others complain about a lack of flavor, poor cooking (raw dough in gorditas and undercooked hotcakes), and an overall blandness of the meals. It is also noted that during peak hours, the restaurant may be understaffed, which affects the quality of preparation.

As a welcome set, some guests received a package containing coffee, a liter of cajeta, a can of peaches in syrup, a package of cookies, and one gallon of water for the entire duration of their stay.

Reviews regarding the Wi-Fi are contradictory. Some guests find it fully functional, while others describe the connection as "the worst," noting that the signal reaches the rooms poorly.

Soundproofing is a serious issue for many guests. Many complain about loud noise from nearby bars and nightclubs, especially on weekends, making it impossible to sleep until 4 AM. Issues with noise from neighboring rooms and the characteristic creaking of wooden floors when walking on the second floor are also mentioned.

The condition of the rooms varies from excellent to unsatisfactory. There are complaints about very hard and uncomfortable mattresses, as well as old and sagging sofas. Some guests note that the furniture and appliances (refrigerators, blenders) are heavily worn, rusted, or look very old. In some cases, the furniture matches the photos, but overall, many rooms require updating.

The quality of cleaning has raised concerns: guests have found hair on sofas and even in the toilets. There was also a mention of a housekeeper wiping dishes with the same dirty cloth used to wipe the furniture. Some guests noted a damp smell from the towels due to a lack of ventilation in the bathrooms.

For heating, each room has a fireplace for which the hotel provides a daily portion of firewood. Rooms include a small kitchen with a stove, refrigerator, and basic utensils; however, many guests complain about the lack of a microwave and coffee maker, as well as old and limited cookware. Hot water works properly in most rooms.

Access to some cottages is difficult due to a large number of steps, making them inconvenient for elderly people or individuals with limited mobility.

The premises feature a tennis court, a basketball court, a children's play area with obstacles, and small forest trails for walking. However, some guests noted that the children's games are broken and the tennis court is cracked and requires repair.

The hotel is suitable for family vacations, as it offers spacious three-room cabins with bunk beds and children's playgrounds. Additionally, pets are allowed in some rooms, which should be mentioned at the time of booking.

Overall, the establishment is positioned as a peaceful and romantic nature getaway in the forest. However, this atmosphere is often disrupted by noise from neighboring establishments or loud groups in adjacent rooms, which causes dissatisfaction for guests seeking quiet.