Review of Palacio Mundo Imperial Riviera Diamante Acapulco 4*

Ricardo S.

03/12/2016

Respond
6/10
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I attended a Convention of the company making it virtually the hotel was reserved in their entirety for the event.
Hotel: entering striking ela large expanse of the complex. Are the four towers with rooms, a copy of famous statues decorated large central patio/plaza, an exhibition center, and the pool area. The hotel does not have access to the beach. In general all new and modern decoration, with the exception of the statues that give it a touch cheap, las Vegas type. I guess they should do so to see "imperial" somewhere. It is curious to see that inside one of the halls, there are photographs of "celebrities" who have visited Acapulco, remember the best times of a rundown resort. If gentlemen Acapulco is no longer what it was.
Rooms: Room clean and modern. I was on the side of the pool, so the view was pretty nice. Problem with the elevators that are saturated by the number of people who attended the event. The only but I was in the room was that it was just down an open forum / theatre outdoors, where in the evenings played music too loud and particularly to everything were the speakers at 12:00 PM with music. With plugs which gave me, or each ear covered with pillows the noise decreased.
Service: Irregular, there are overly friendly and service-minded, which is appreciated. Also people from the old Acapulco, where if they do not see a tip of by means not moving (the case of the waiters in the pool area). In general the service was exceeded by the amount of people who attended the event. It seems that it is something that have not solved (according to comments from other people who have visited the hotel during holiday season)
Amenities: Despite having no beach, has a fantastic pool area. Take advantage of the pool of waves and the lounge chairs in a kind of artificial Beach (with better arena than they would find in the Bay). The gym is well equipped and with a consistent service hours. Restaurants meet, without being exquisite food (everything is buffet). The Wi-Fi is the worst thing it is its service, signal is lost all the time. Security is a bit overblown (and well worth it) out of the complex to La Isla shopping center, which is just opposite, is ask your parents permission to go to a party when you were 15 years. Almost, almost you ask forgiveness to the watchman and you return to the room without supper.
In short is a relatively new, therefore clean and modern place. They need to improve the level of service, stop living of past glories. Entering into the 21st century where the hotel this more focused on the technology (as this release who wants to be him).