Review of Hotel Criol 3*

The location is great and the decor is lovely. The beds were very comfortable. The washrooms are modern and the whole hotel is very clean. I didn't eat breakfast at the restaurant so I am not able to offer any insight on how the food was. There is no access to ice which was a bit troublesome for us. When we requested ice we got a small bowl, compared to other places we stayed offering large wine buckets. My concerns are about pricing. I looked up the price on an online hotel booking site and saw a great price. We were choosing places based on advertised prices. When we got there I was surprised to find out that the per night price advertised did not include taxes, fees and additional person charges despite searching for 4 people on the booking site. Which meant that the special advertised was basically null and void. What looked like a good deal online turned out to be a very expensive stay. We were told that our reservation included one coffee/tea per person. We ordered two coffees and hot water. When we checked out, they were going to charge us for one of the drinks because only 2 drinks were included. I think the additional person charges should include the complimentary coffee/tea, and I am surprised that they were including a hot water request as a drink. We had arrived from a 3 night stay in an equally lovely hotel in San Miguel de Allende where we booked from the same online hotel booking site without issue, and the price for 3 nights there was the same as one night at Hotel Criol. We left feeling like we had been nickled and dimed which was disappointing. I had read other reviews where the same sort of difficulties were outlined and the responses were that they were working on it, I think they need to work on it some more. I would recommend the hotel if location is the only important feature. It is well situated for walking around the centre of Queratero.