Hotel Misión Express Durango Mision Express Durango

Yes, the hotel has its own parking lot. Guests describe it as spacious and clean, and also note the availability of a covered section.

Opinions regarding the staff are mixed. Many guests praise the employees for their politeness, efficiency, and attentiveness, particularly highlighting the restaurant service and assistance with booking issues. However, there are complaints about a "dry" and unfriendly manner of communication from some front desk staff. Additionally, there have been reports of serious negative experiences involving missing items from rooms and a lack of accountability from management, as well as an incident where a booking was cancelled due to the system automatically deleting data at 5:00 PM.

The hotel offers a buffet breakfast with a selection of dishes such as chilaquiles, eggs, nopales, and fruit. Most guests rate the food as very tasty and the restaurant service as excellent, specifically mentioning waiters Angel, Lily, and Hector. However, there are some complaints regarding mediocre breakfast quality, cold air in the restaurant area, and issues with the kitchen's evening schedule, where chefs may arrive after the official start of service.

Most guests note that the internet works well and the connection is easily established. Nevertheless, one review mentions that the Wi-Fi was very poor.

The soundproofing in the hotel is considered insufficient. Guests complain about noise from the adjacent highway, as well as being able to hear neighbors' conversations and even footsteps from the rooms above.

Visitors are generally very satisfied with the quality of sleep, noting soft and comfortable mattresses and pillows. The rooms are described as clean, cozy, and well-equipped with everything necessary. Some guests noted that the rooms are small but comfortable.

Overall, the hotel receives high marks for cleanliness and daily housekeeping. However, there have been isolated complaints about cockroaches being found in the bedroom. It is also mentioned that order is maintained in the common areas.

Rooms are equipped with a clothes iron and a small hairdryer in the bathroom. Additionally, a bottle of drinking water is provided in the room daily.

The hotel is equipped with elevators, but one guest reported serious issues with their operation: when only one elevator was functioning, it frequently broke down, forcing an elderly person to climb to the 4th and 5th floors via the stairs.

Yes, the hotel is pet-friendly. Guests note that their pets were treated with great attention and kindness by all staff members, from the front desk to the restaurant and housekeeping staff.