Bad mendacious management
We have from 18 11. Until 2 December 2017 2 weeks spent there.
In advance, a compliment to the architect, beautifully Modern
Very stylish.
The hotel is 30% complete, but the rest is well camouflaged with rollos so you don't see the construction site so much.
On arrival, our room was unfortunately not ready, we had to wait.
We went to the only open restaurant (nest) to eat.
The first impression of what was not so positive, that came to eat quickly but unfortunately not as we had ordered. When you complain people understand absolutely nothing … Don't know what it's all about. Terrible.
Over the next few days, we always went to San Jose to eat,
It was definitely worth it.
Our room on the 5 floor was clean and ok.
There are many employees in the service who do not speak English,
In part, it is not possible for people to read an invoice or check through provided absolutely nothing.
We had many problems during our 2 weeks stay often we were charged drinks + food that we didn't have at all.
The minibar/as well as coffee pods were also only ever refilled on demand, how can such a thing be …?
Every day the same music at the same time always really the same. At our request to make the music quieter said it is not possible. After a few days you knew about the music what time it was … Always the same music … Already in the morning at 8, 00 o 'clock we go
You can also listen to the music in the room.
The music is very loud in the outside area a relaxing by the pool was out of the question for us.
We always went to the beach there the music was not so loud.
There, however, there were floor loungers without side tables.
The service is very dependent on the tip, you expect tipping every day
Otherwise, everything will just be overlooked.
The service is not good, we have really paid a lot of money but what you get for it is ridiculous.
Of the service staff, a maximum of 2-3 were good, but unfortunately they were not there every day, there is a lot changed.
I can't understand the good reviews, as most of the guests are only 1-2 nights old as many guests don't notice a lot. There were days since we saw 7-8 guests the hotel seemed empty. In the 2 weeks there was never anything going on getting yawning blank.
Today I also know why.
3 restaurants were offered to us, there was only 1 restaurant open all the time.
On our previous day we lay back at the beach and relaxed
We have suddenly become awake by flooding.
A sewage basin has defected, flooding our lounger and bag everything.
We called the management and complained everything,
Since also a very high quality handbag associated with wastewater we complained about the damage.
The management of Geraldine Luna has promised us and promised that we will be replaced safely.
We wanted 1-2 nights, which was also promised by Mrs. Luna.
The next morning on departure, I paid our bill,
I was waiting for a credit …
Mrs. Luna confirmed and promised to transfer the money to my credit card within 1-2 weeks.
She wanted to be sure when we left the case settled for you.
Nothing happened. I have never been so lied to as I have been by Mrs. Luna. I have made various more emails to Mrs Luna, unfortunately there has been no reply since the end of December.
In the case of the final statement, I was
Billed another $33 that I hadn't signed.
All very unserious.
Conclusion: 1-2 days may be worth 2 weeks as we had
Are far too long.
Adjust to your billing on we had a lot of problems there.
And a hotel management like Mrs Luna from whom you are only lied to
You certainly don't have to have for such a high-priced hotel.
We've never had such a bad 5 star hotel.
If you were to swap service and leadership here, you could
Make sure to be a top hotel out of it.
What a pity…
We have from 18 11. Until 2 December 2017 2 weeks spent there.
In advance, a compliment to the architect, beautifully Modern
Very stylish.
The hotel is 30% complete, but the rest is well camouflaged with rollos so you don't see the construction site so much.
On arrival, our room was unfortunately not ready, we had to wait.
We went to the only open restaurant (nest) to eat.
The first impression of what was not so positive, that came to eat quickly but unfortunately not as we had ordered. When you complain people understand absolutely nothing … Don't know what it's all about. Terrible.
Over the next few days, we always went to San Jose to eat,
It was definitely worth it.
Our room on the 5 floor was clean and ok.
There are many employees in the service who do not speak English,
In part, it is not possible for people to read an invoice or check through provided absolutely nothing.
We had many problems during our 2 weeks stay often we were charged drinks + food that we didn't have at all.
The minibar/as well as coffee pods were also only ever refilled on demand, how can such a thing be …?
Every day the same music at the same time always really the same. At our request to make the music quieter said it is not possible. After a few days you knew about the music what time it was … Always the same music … Already in the morning at 8, 00 o 'clock we go
You can also listen to the music in the room.
The music is very loud in the outside area a relaxing by the pool was out of the question for us.
We always went to the beach there the music was not so loud.
There, however, there were floor loungers without side tables.
The service is very dependent on the tip, you expect tipping every day
Otherwise, everything will just be overlooked.
The service is not good, we have really paid a lot of money but what you get for it is ridiculous.
Of the service staff, a maximum of 2-3 were good, but unfortunately they were not there every day, there is a lot changed.
I can't understand the good reviews, as most of the guests are only 1-2 nights old as many guests don't notice a lot. There were days since we saw 7-8 guests the hotel seemed empty. In the 2 weeks there was never anything going on getting yawning blank.
Today I also know why.
3 restaurants were offered to us, there was only 1 restaurant open all the time.
On our previous day we lay back at the beach and relaxed
We have suddenly become awake by flooding.
A sewage basin has defected, flooding our lounger and bag everything.
We called the management and complained everything,
Since also a very high quality handbag associated with wastewater we complained about the damage.
The management of Geraldine Luna has promised us and promised that we will be replaced safely.
We wanted 1-2 nights, which was also promised by Mrs. Luna.
The next morning on departure, I paid our bill,
I was waiting for a credit …
Mrs. Luna confirmed and promised to transfer the money to my credit card within 1-2 weeks.
She wanted to be sure when we left the case settled for you.
Nothing happened. I have never been so lied to as I have been by Mrs. Luna. I have made various more emails to Mrs Luna, unfortunately there has been no reply since the end of December.
In the case of the final statement, I was
Billed another $33 that I hadn't signed.
All very unserious.
Conclusion: 1-2 days may be worth 2 weeks as we had
Are far too long.
Adjust to your billing on we had a lot of problems there.
And a hotel management like Mrs Luna from whom you are only lied to
You certainly don't have to have for such a high-priced hotel.
We've never had such a bad 5 star hotel.
If you were to swap service and leadership here, you could
Make sure to be a top hotel out of it.
What a pity…