This was my 1st stay and I'd like to share the following reviews: **Positive points** 1) Unique interior deco — cosy and some pretty nifty/creative ideas throughout the hotel. 2) I liked the bathroom design, as well as, how the WC and shower areas were segregated. Also, I like the adequate space provided for toiletries in the shower. 3) Lounge/reading/computer area — fairly cosy 4) Quiet location, fairly convenient — in between both Ipoh's old and new town 5) My sink didn't drain well. Called for housekeeping but whilst waiting, I managed to enlist the help of a passing staff (nickname Zorro), who attended to it. Cheers! 6) Another credit goes to 'Tony stark' (all staff have nicknames) who provided me with a map and brief recommendations of nearby eateries.
**Negative points** 1) Overall service was lukewarm — poor in relation to the hotel's theme. The defining factor between boutique and regular hotels (aside from its size/deco) is its service, and the ability of the staff to make you feel welcomed. I did not feel so and felt the warm hospitality lacking. Without revealing names, one female staff responded briefly and didn't bother to assist when I asked for recommended sightseeing. 2) I'd asked for a Queen sized bed but upon arrival, was informed (coldly) that only the twin beds were available. What's the point of advance reservations then? And here was my 1st contact of 'cool' service. 3) Room was rather crammed, even for 1 person, although I appreciate how they try to maximise its space 4) Bathroom sink size could be reduced to make way for more counter space. 5) Missing items — body lotion, laundry bag 6) Wardrobe/safety box could use some lighting 7) The decorative pillows (animal striped prints) were clearly not cleaned, as they smell. 8) Breakfast was VERY poor (the Myth) and needs to be upgraded in relation to the hotel's theme. Also, please look into allocating more human resources. Only 1 lady was tending to the cafe and was clearly overwhelmed! However, she maintained her cheerfulness and customer service. Kitchen help was found to be apathetic — serving dishes at his own time and ignoring the dirty dishes piling up in the closed off area. 9) Malfunctioning computer keyboards — 1 wasn't working, and the 2nd one had several faulty buttons
Despite some positive points, my overall rating was based on how I felt throughout my stay, and unfortunately, point largely contributed to this.
**Positive points**
1) Unique interior deco — cosy and some pretty nifty/creative ideas throughout the hotel.
2) I liked the bathroom design, as well as, how the WC and shower areas were segregated. Also, I like the adequate space provided for toiletries in the shower.
3) Lounge/reading/computer area — fairly cosy
4) Quiet location, fairly convenient — in between both Ipoh's old and new town
5) My sink didn't drain well. Called for housekeeping but whilst waiting, I managed to enlist the help of a passing staff (nickname Zorro), who attended to it. Cheers!
6) Another credit goes to 'Tony stark' (all staff have nicknames) who provided me with a map and brief recommendations of nearby eateries. **Negative points**
1) Overall service was lukewarm — poor in relation to the hotel's theme. The defining factor between boutique and regular hotels (aside from its size/deco) is its service, and the ability of the staff to make you feel welcomed. I did not feel so and felt the warm hospitality lacking. Without revealing names, one female staff responded briefly and didn't bother to assist when I asked for recommended sightseeing.
2) I'd asked for a Queen sized bed but upon arrival, was informed (coldly) that only the twin beds were available. What's the point of advance reservations then? And here was my 1st contact of 'cool' service.
3) Room was rather crammed, even for 1 person, although I appreciate how they try to maximise its space
4) Bathroom sink size could be reduced to make way for more counter space.
5) Missing items — body lotion, laundry bag
6) Wardrobe/safety box could use some lighting
7) The decorative pillows (animal striped prints) were clearly not cleaned, as they smell.
8) Breakfast was VERY poor (the Myth) and needs to be upgraded in relation to the hotel's theme. Also, please look into allocating more human resources. Only 1 lady was tending to the cafe and was clearly overwhelmed! However, she maintained her cheerfulness and customer service. Kitchen help was found to be apathetic — serving dishes at his own time and ignoring the dirty dishes piling up in the closed off area.
9) Malfunctioning computer keyboards — 1 wasn't working, and the 2nd one had several faulty buttons Despite some positive points, my overall rating was based on how I felt throughout my stay, and unfortunately, point largely contributed to this.