Review of Le Dream Boutique Hotel 1*

I am a repeat guest for this hotel and I rarely provide reviews or feedbacks for my hotel stays. Given the price, location, ambience and the great hospitality provided by the the hotel manager Rita and team. I will highly recommend this hotel for visitors. Though there are some flaws regarding prejudice and discriminating services on the breakfast counter, where I have described below. In comparison with my previous visit last year. This year the hotel has improved further services for their guest by providing free high tea with local deserts, drinks in the evening, movie screening with free snacks and ice creams. I can honestly state that many other competitors with a higher price tag do not go for such far length for services. I intended to provide a five star review however, due to the unpleasant services I have received from the breakfast counter I have to reduce the rating. The personnel that is involved I believe is named as Benny with Filipino accent that wears full black outfit with a ponytail. I have noted her presence since my first visit on 2016 though not very pleasant but I decided to forget about it. On the second visit, I noticed she still provides double standard of services for oriental/Asian looks guest and western looks guest. Benny will personally serve western guest and greet them which absolutely fair, however whenever an oriental guest enters, she will not entertain or greet them. After repeated visits observations. The first unpleasant incident occured, whenever I requested for a juice or drink with her that is not served at the counter, Benny will either say is served on the counter or look away from me and say "no we do not have" in a rude tone. The second incident is intolerable, when I just reached the breakfast table and have put my bags. Benny while serving a western guest came to me and said this "could you please move to another table!, my guest had just taken this table" where obviously he had not chose his seat as he is alone and still taking his food with plenty of other seats around him. The event eventually lead to my mother and I left the breakfast counter to have breakfast elsewhere. I cannot understand why Benny provides such prejudice and discriminating services for oriental/Asian guest. I sincerely hope the management of hotel look into this issue. Or else I prefer my repeat visit provides a rate without breakfast. Overall I still recommend to my peers your hotel for the extraordinary services provided by Raj whom cleaned my wound when I fell down, May recommending food and places of interest patiently and last but not least Rita for leading the team:) May my review provides an improvement suggestion for the hotel and fair viewpoint as a guest.