DBukit Forest D'Bukit Forest

Reviews regarding customer service at DBukit Forest are quite mixed. Some guests describe the owner as friendly and note a smooth check-in and check-out process. However, many complain about unfriendly staff, slow responses from booking support, and a lack of tact when communicating with guests. A negative experience regarding deposit refunds was also mentioned, where guests had to wait a long time while a staff member inspected the room.

The hotel requires a security deposit, which is refunded after a room inspection upon check-out. Guests note that the property has a very strict payment policy, with additional fees charged even for one-year-old children. Furthermore, many amenities incur extra costs, including kitchen access, fishing, and even using one's own archery equipment.

Breakfast and dinner are not provided at the hotel. There is a shared kitchen on-site available for an additional fee, so guests are advised to bring their own groceries, such as noodles, bread, and water. Alternatively, the owner can provide contact numbers for local villagers from whom delicious homemade food can be ordered.

Mobile coverage in the forested area is limited: Digi provides the best reception, while the Maxis network has no coverage. Wi-Fi is available, but the connection is inconsistent—the signal is strong in the cafe area but does not reach the guest rooms. Some guests mention that the internet is reasonably fast, though signal boosters are needed on the upper levels.

The rooms are described as spacious and clean, with some offering a nostalgic traditional village atmosphere. However, there are complaints regarding bed linen cleanliness (stained pillowcases) and malfunctioning air conditioners in certain chalets, making the rooms hot. Guests have also noted low water pressure and an insufficient supply of towels and drinking water for larger groups.

The air conditioning system is inconsistent. Some guests reported that upon arrival, the air conditioning did not cool the room at all, although it became cooler by nighttime. Overall, room temperature comfort varies depending on the specific house.

There is no elevator at the hotel; all accommodations are situated on a hillside and connected by stairs. Due to the numerous steep and occasionally uneven steps, navigating the grounds can be challenging for elderly guests, individuals with reduced mobility, and young children.

The hotel features pools filled with clean, unchlorinated mountain water and equipped with a water slide. Some guests praise the refreshing water and scenic views, describing the pool as rejuvenating. However, others complain about dirt, sediment at the bottom, and hazardous poolside tiles that could cause injury.

Guests can enjoy fishing and archery, though these activities incur an additional fee, even when bringing personal equipment. Guests can also sample local fruits on-site, including durians from the orchard. Several interconnected chalets are available for family gatherings; however, there is no dedicated open field for team-building games (sukaneka).

The hotel can be suitable for children who enjoy nature and animals, but parents must exercise extreme caution. The property, with its steep stairs and railings, is not child-friendly for toddlers. Additionally, there is no dedicated children's pool.

The hotel offers an atmosphere of absolute tranquility, seclusion, and harmony with nature, making it an ideal place for relaxation and rejuvenation. It is well-suited for family gatherings, small corporate retreats, or anyone seeking an escape from city noise to enjoy the sounds of the forest and birdsong.

Guests have reported significant safety concerns. One review mentions a malfunctioning ELCB button on a bathroom water heater, posing a risk of electric shock. Concerns were also raised regarding hazardous, unstable staircases and damaged tiles near the pool that could cause cuts.