Review of InterContinental Kuala Lumpur, an IHG Hotel 5*

An OK hotel with OK facilities. Nothing that really stands out about it. While it may be a 5 star in its infrastructure, location, facilities, the people, their courtesy towards hotel guests, the food (from a vegetarian's perspective) is definitely not 5 star, probably more like 2 stars. We upgraded to Executive Club from Grand Premier at the time of check in but the staff seemed adamant on depositing double the amount of upgrade cost as down payment in case we use their minibar or any service that attracts additional charge. I didn't really like the way they spoke. I have had better experiences in hotels at other places. Every night we would call the housekeeping to provide with some warm water to drink and for one out of 5 nights the lady bluntly told us why can't we use the kettle inside room to do it ourselves, and our response was, we haven't tried doing it and we have been getting it daily, what's wrong in it? They then sent it through. The club guests are to checkout at 4 PM (others at 12 noon) when we requested for 6:00 PM, one of the front desk person rudely responded saying they have other guests coming in, seeing his behavior, I walked off asking him to send someone at 4 to pick up our luggage, they didn't actually show up till 4:30 until we called to find out. And we kept guessing, what happened to the guests who were supposed to check in! Several such instances didn't at all allow us to feel the 5 star treatment that you would otherwise expect at such hefty priced properties. I would prefer staying at Grand Hyatt or Traders or Shangri La on my next visit over Intercontinental at least in KL, Malaysia.