Royal Plus Hotel

My room overlooked the courtyard, so it was always shady and cool. They brought a bottle of water every day. Slippers and a robe were provided. You can order breakfast in your room. The price/quality ratio was excellent.
It's a bit far from the center and the metro, so you have to take a taxi. Every evening upon returning to the hotel, the room key didn't work. There was no kettle in the room. The a la carte breakfasts weren't always good. For example, the pancake selection was clearly frozen and then fried in a pan; the taste was so-so.

We stayed at this hotel, because it is close to the bus station. Maybe you should reconsider your choice. The staff is quite unfriendly and not helpful at all. We had a power outage for more than three hours, looked like they are all used to it in this hotel — no other building had that issue. Very unpleasant stay!

This is not my first time staying here. Good service and food. The waiters are sometimes sleepy in the morning, but overall everything is great. I tried the chef's specials (horse steak) several nights in a row, everything was so delicious.

If you want to relax, then this is not the hotel, there is zero sound insulation, they moved furniture all night, the maids are very noisy and barge into the room even though there are guests in it, I left in the morning tired, didn’t sleep at all, I don’t recommend it at all, the service is poor like a C grade, in general, complete disappointment inside and out, the rooms are so good, not worth the money.

I had a flight at 10 pm night, they refused to put my luggage in the reception, had to pay extra 40 USD around just to extend my checkout to put my luggage there.
This was very weird, normally everywhere they allow to deposit luggage and collect later.

Front Office either dont understand english or lack of hospitality.

The hotel is excellent, new. The room has expensive curtains, high-quality bed linen, a comfortable mattress, good bathrobes made of pleasant material. The shower has good water pressure. Breakfast is not expensive and complete, the staff is polite and helpful.
But I would like to convey to the hotel owners the need to still change the shower heads to more comfortable and high-quality ones (this is the only confusing nuance)

It seems like they are trying to market themselves as Lux 5*, but still a maximum of 3*. After a shower, you have to swim out of the bathroom, since the cabin is either leaky or something else. The windows overlook the courtyard of the residential complex. That is, when opening the curtains, anyone can become a witness to the Show, voluntarily, or out of sheer desperation😅 For that kind of money, you can actually reconnect in a 5 star hotel🤷‍♀️

The rooms are clean, not small, with bathrobes, slippers, and soap accessories. Nice shower room.
But in the off-season it’s cold, the air conditioning doesn’t work, the floor heating is the same. They save. Heaters are not provided. Attention! Breakfast with instant coffee. You need to buy grain! But the cafe ran out of grain coffee. And don't buy it. This ruined the whole stay. We even left earlier for another hotel.
If you don’t care what kind of coffee and are ready for a cold room in the off-season, then everything else is great.

Clean rooms, delicious breakfast, friendly staff, efficient airport shuttle service and great location. Only minus is the smell of cigarette smoking. We stayed here twice; first stay was on the second floor, and it was unpleasant due to the smoke smell in the room and the hallway. Even the A/C air vent brought in smoke smell. The following stay was much better because we requested 3rd/4th floor room where there were fewer guests.
Across the hotel is a huge mall with food court. We recommend Hotel Royal Plus highly. If you have YANDEX app (Russian and English), you can use their taxi service (like Uber/Lyft).

So, objectively:
The room is very clean, the bed is comfortable, there are bathrobes and slippers.
For 1-2 nights it's ok. But for his current money, he could be better!
1. My room had a problem with the lock and it would not open with my card. The administrator threw up his hands and had to constantly ask the maid to let me into the room (it was somehow opened with her card)
Why couldn't they move me? Don't know.
2. The air conditioner didn't work. It turned on and made noise as if it were working, but the temperature in the room did not change. Since the room faced the roadway, opening the window was not an option. It was very stuffy to sleep.
3. When ordering breakfast (included in the price), they do not specify what kind of coffee to serve. By default, they bring coffee from the machine, and then they say that it is paid for, and instant breakfast is included.
Well, a separate question to all hoteliers:
Why is it impossible to properly clean the faucets in the shower from limestone? Just because it shines on top does not mean that water flows out of it normally. Splashes in different directions. Try to get under this pressure!

The hotel made the most pleasant impression. Not without minuses, but there are many more pluses. I lived here almost all of October. Compared to other mid-budget hotels in Almaty that I have been to, the place is worthwhile, calm and safe. Great location. Nearby there is a large shopping center, a bus station, a little lower there are two metro stations and another shopping center, banks, cafes, restaurants. The room was not cramped, the bed was large, the blanket was too (maybe we were lucky with the room). They brought any dishes. They were cleaned frequently and well, the towels and bathrobes were always fresh (they forgot to change them only once during the entire period). Good quality laundry service. The reception is responsive, open 24 hours a day, ready to help with any issue. They calmly issued a notification of arrival and an invoice.
Of the minuses: the maids talk very loudly during cleaning in the morning, they can knock on the door even if you are sleeping… Sometimes the staff at the reception are not the friendliest.

The room is clean, tidy, normal curtains.
I had a late check-in, when the exchangers were no longer working, and it was impossible to change money at the reception (although these are probably local restrictions).
I also had half board in my booking (I didn't specifically choose it) and it stated that I could choose lunch or dinner. I wanted to get dinner on the evening of arrival, because… I stayed at the hotel for one night and checked out in the morning after breakfast, but it turned out that only lunch was available to me, which eventually “disappeared”.

I chose this hotel by chance, but I didn’t regret it for a minute! They received me wonderfully, the girl at the reception took care of my comfort as if I had come to visit her! And breakfast! They bring it to your room — free of charge! Large selection and everything is very tasty! The hotel is clean, comfortable — I am satisfied with absolutely everything!

The poor quality starts with the reception: a sleepy, unfriendly girl, and the entire staff looked very disgruntled. I urgently needed a place to stay overnight, so I didn't have time to look for another hotel. The room key didn't work at all; they changed it three times. The price doesn't match the quality. After taking our order, we waited 40 minutes for breakfast. Can't they make it a buffet? The towels weren't fresh, they looked used. They take a 10, 000 tenge deposit upon check-in and take a very long time to return it upon check-out, as if they were lending it. I wouldn't recommend this hotel to anyone!

The girls at the reception are not very friendly. The room is smoky.
I write and call, no response. I arrive, the girl at the reception put up a sign for no rooms and blinks her eyes. When asked why you don’t answer calls and WhatsApp, he says there were power outages. But the tau did not even respond to the trace. Day. I couldn’t give the book of complaints and didn’t want to. Provided by A4) ) terrible service in general.