Hotel Kazzhol Almaty

Great place to stay, overnight stopover with Air Astana en route to Bangkok.
Very good location, can walk to the famous wooden cathedral. The rooms are clean, and the breakfast is incredible. Never seen such a selection like this anywhere in the world. Allow 10 minutes to see all the choices. Reception staff all speak good English and are very helpful. Kazakhstan is a great place to visit. Friendly and helpful people, clean streets and feels very safe to walk around.

I stayed three nights at this hotel. The reception staff was friendly. The room, including good bed, was comfortable and clean. Compared to some places, everything worked too! The breakfast was good – definitely above average. The location was pretty good. It was about a 10-15 minute walk to the excellent Almaty metro. Good restaurants are even closer. A taxi ride is possible, but traffic is horrible.

Rooms are old and worn. Breakfast is the only thing I liked with this Hotel. Staff not really care you especially Russian is not your first language. The lady in the night shift in reception… She just walked away and slept behind the wall while we are standing there waiting for her help. Other days were the same. Haven't seen such rude and unhappy reception in hospitality sector.

As a stop on our tour, this hotel proved more than adequate.
Hidden away from the road it is centrally located and close to a supermarket. Rooms were a good size and clean enough, but the Wi-Fi was a bit spasmodic. Breakfast was in a large room and had a decent choice.

I selected this hotel as part of my Air Astana trip absolutely cannot fault the service!
Also, breakfast was amazing.
Clean, cosy, comfortable, excellent receptionist, very safe area for solo young women.
I highly recommend it!

This was the hotel our tour company chose. If you don’t weigh under 100 lbs. Forget about getting into the shower. No robes but they offer slippers. Small rooms more in the style of a hostel so, at best, this is a two star hotel. Breakfast was okay but bread stale and eggs cold. If you can afford better, do so.

Stayed there for my visit to Almaty, and it was a good experience. I wasn't the most pleased person with how efficient they were with their services, but the rooms were really comfortable. If you are going for a holiday, this is definitely one of the good places to stay.

The only prom is the location.
From the other side it's value for the price, the rooms are kind of ok, the pool is kind of depressing and the staff is rude. The worst thing are the smell from the toilets in the room. We changed 2 rooms on 3rd and 6th floor and it was exactly the same. We had the window open all the time but still the smell was terrible.

Hotel location is nice and nearby many tourist spots. But hotel staff provided wrong information about breakfast timings and they closed it before that and even not provided breakfast. Also for most of services like spa they are closed.

Stayed for 2 nights as part of a group tour. Apart from steep steps into reception, everything was very convenient. Pleasant room with plenty of space. Good bathroom with excellent shower. Excellent choices for breakfast in buffet and good meals in restaurant in the evening. Pleasant helpful staff. Easy to walk to other eating places and supermarket and coffee shops nearby.

Large room size.
Medium bathroom size.
Clean.
Stable internet connection.
Both fixed (rainfall) and handheld showerhead.
Available in the room: water kettle, hairdryer, slippers, safe.
Power supply socket at bed side.
Able to use EU plugs with no power supply adapter.
Amenities: shower gel, shampoo, soap bar, shower cap, toothbrush/toothpaste, cotton buds.
Fridge.
Minibar. Complimentary water and tea. Anything else is an extra.
TV.
Breakfast offers variety.
Consider about 20 steps at the entrance with no lift, especially when travelling with a medium/big suitcase.

This hotel was well located but although it has a lot of facilities it also needs some improvement. The room decor is very 1970s Russian. Our bathroom door was very hard to close. There was however a reasonably priced mini bar and water provided. The bed was hard but comfortable and the room very quiet and clean. We were unable to find anything in English at all on the TV. Not even CNN or BBC.
They had no tonic for a gin & tonic at the bar. Breakfast wasn’t too bad but there was no fruit or muesli type cereals. It’d benefit from updated rooms.

Good central location for this nice hotel with a pleasant atmosphere. Easy to walk to the Metro and shopping areas of the city. Buffet was busy for breakfast but nice food even though in the basement which was a bit stuffy and hot with no views. But staff were pleasant and hotel felt good quality.

Horrible service and poor food quality…we booked 3 double rooms from 3rd to 8th of April. There was no milk whitener or coffee sachets in room. Even after repeatedly reminding they didn’t provide any. They are so misery that they don’t provide even sugar sachets. Height of the hotel room is bathroom and closet doors don’t work properly. Bed making also not done daily. We reminded receptionist to get them repaired and at the time of check out they charged 40000 bucks 🤦🏼‍♂️after we convinced them they cancelled the amount…. And last is we took only one cool drink in the bar unit, they charged for three😡😡😡My sincere advice is don’t opt this hotel …it’s terrible and disgusting 😡😡😡😡

This centrally located hotel offers a convenient stay in Almaty, with some rooms boasting views of Kop Tobe. While the standard room size is typical for a major city, the hotel shines in terms of location. Cleanliness is also commendable.
However, the dining experience at the multi-cuisine restaurant, Salt, needs attention. Our group of six experienced very slow service, with food taking 75-90 minutes to arrive.
Vegetarian guests should be aware that the breakfast buffet offers limited options beyond fruits and vegetables. It's advisable to inquire about the bread's ingredients, as it may contain egg.
Despite the slow service at the restaurant and limited vegetarian breakfast choices, the hotel's excellent location makes it a reasonable choice.
Rating Scores:
Overall: 4/5
Food: 3/5
Service: 2/5
Location: 5/5
Cleanliness: 4/5

I stayed at many hotels during my trip to Central Asia and Kazzhol Hotel Almaty is absolutely the worst. The room was dirty and extremely dated. It appeared that the carpets had not been changed for 20 years. There was no hot water the first night of my stay. There was a power outage for about two hours the next morning so I had to take the stairs. The power outage seemed to be only related to the hotel. The breakfast was very mediocre and the restaurant was very crowded. I definitely do not recommend this hotel. There are better choices in Almaty.

A two-word review of this place would be “never again”. Let me explain why.
1. Inadequate Service: No drinking water was available for an entire day, with a dismissive response from staff. Requests for basic items like dental kits were met with lengthy delays, ultimately getting us to buy our own.
2. Rude Receptionists: Staff, especially the receptionists lacked training, displaying an alarming lack of empathy and professionalism.
3. Safety Concerns: Our room's non-functional latch allowed housekeeping staff to enter unannounced, compromising our privacy completely.
4. Basic Amenities: Rooms lacked adequate lighting, functional switchboards, and doorbells.
5. Subpar Food: Breakfast buffets were below average, with poorly cleaned plates and cutlery.
6. Lack of Management: No visible hotel manager or feedback mechanism, reflecting the staff's apathy.
Overall, we stayed here for 5 days and our experience was consistently disappointing. The only saving grace was finding out that other guests are going through the same issues as well! Until significant improvements are made, I strongly advise against staying here, and we have also intimated MakeMyTrip to investigate these concerns and blacklist such properties from their packages.