Furuyu Onsen Oncri

The hotel provides a shuttle service to and from Saga Station, which is very helpful for guests visiting from other prefectures. One guest noted that the staff warmly greeted them at the station, even though the arrival time did not match the one specified on the website due to heavy snowfall. Additionally, in exceptional circumstances, the staff can assist with organizing transportation to the airport.

Most guests highly rate the staff for their politeness, hospitality, and high level of service, noting their smiles and attentiveness. Employees assist with luggage and provide welcome drinks and snacks upon arrival. However, there are some negative reviews: some visitors encountered rudeness and a sharp tone from the reception staff, especially when asking about discounts or the cost of services. It was also mentioned that in some cases, information regarding technical issues, such as water distribution, was not communicated to guests in a timely manner.

The hotel offers both traditional Japanese cuisine (kaiseki) and European dishes, including an Italian buffet and Saga beef teppanyaki. Breakfast is typically served as a buffet featuring a wide variety of dishes made from local ingredients, which guests describe as delicious and healthy. Some guests note that dinner portions may be small for adult men, and the service can sometimes be too slow, with breaks of more than 20 minutes between courses. The absence of bread at breakfast was also mentioned, which may be a downside for those who enjoy pastries.

The rooms are described as spacious, clean, and comfortable, many of which feature tatami mats and traditional futons. Guests praise the scent of igusa grass and the comfortable pajamas, which some even purchased to take home. The rooms are equipped with modern televisions with access to YouTube and Netflix. However, some guests noticed that the bathrooms and toilets appear outdated compared to the renovated lobby. In some instances, a specific smell upon entering the room or a lack of floor heating in the tatami rooms was noted.

The hotel is known for its radon springs, which are characterized by a moderately low temperature ("nuruyu"), allowing guests to stay in the water longer and relax. There are various types of baths: open-air baths with mountain views, a jacuzzi, a sauna, and even a rare "box-style" steam bath. Guests praise the cleanliness and quality of the water, noting a positive effect on the skin. Among the drawbacks mentioned are floating insects in the open-air baths, a smell of chlorine in some pools, and water temperatures that may not be high enough for those who prefer very hot springs.

The hotel is excellent for families with children, as it has a specially equipped kids' space that is open until 10:00 PM. The staff shows great attention to children, and the moderate water temperature in the springs makes bathing safe and pleasant for toddlers. Guests also note the safety of the rooms (such as the absence of accessible power outlets at a crawling child's level). The only downside mentioned was an insufficient variety of children's dishes at breakfast.

The hotel hosts interesting events, such as workshops on preparing medicinal miso paste. Guests can visit the internal shop featuring Arita ceramics and aromatic products. Reading areas are also available for relaxation, and on certain holidays, the hotel organizes surprises such as fireworks and Japanese taiko drum performances.