Review of Agriturismo Cassinazza

Annalisa B.

06/04/2020

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I allow myself to recommend it but asking, to those who will read, to pay attention. This is my personal opinion and as such it must be taken.
I was eating here at the Cassinazza Farm with friends (total 9 people including two children aged 10 and 11) on June 2, 2020.
Given that the service performed by the waiters was great and the location is really very nice and deserving the PARTING was NOT THE BEST.
Who knows if it is (also) the fault of the "COVID-19" tension.
As soon as we arrived we found ourselves with a partly sunny table that prevented some of us from having lunch in a serene way (the temperature was at least 25 degrees and it was 1pm).
Asked for help to settle better, we didn't receive much and we had to adopt the good FAIDATE by moving the umbrellas ourselves to create shade.
After the initial hustle and bustle, we ordered the dishes. 8 menus of the day and 1 baby menu. Not too complicated as an order, I'd say.
After about an hour nothing came from the kitchen and after asking for clarification, we were told that there had been a mishap and the command had not arrived in the kitchen.
Contacted also Mr. Roberto, manager of the restaurant, gets us the first starter.
The second appetizer, however, is too late and, when asked for new information, we are informed that the intended appetizer was over.
After a heated discussion, Mr. Roberto lists what the kitchen could offer, since many products were finished, and we make a second command that at this point is evaded.
We had lunch in 4 hours, times from Communion, not "Sunday" dining.
In the end, Mr. Roberto, aware of the discomfort from us immediately, made up for it by making discounts (due also in part to not having used the full menu).
The advice I would like to give to Mr. Roberto is to pay more attention to the customer (from the beginning) and have greater communication between the kitchen and the room.
All right what ends well!

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