Moon Palace Hotel

Yes, the hotel provides parking options. Guests can leave their car in the outdoor parking lot or use the secure underground garage for an additional fee of €10. Underground parking is especially recommended for those with many valuables in their vehicle.

Most guests describe the staff as very friendly, professional, helpful, and welcoming. Guests particularly highlight the assistance of the receptionist who provided a printed route map to the city, as well as staff member Angelo, whose service with a smile creates a positive atmosphere. However, one guest noted that the hotel's Chinese management is rather reserved and not very hospitable.

The hotel offers a buffet breakfast, which many guests describe as delicious, hearty, and varied, highlighting scrambled eggs, sausages, croissants, and yogurts. Some visitors feel the selection is adequate but not of the highest quality. Vegan options are virtually absent; one guest could not find plant-based milk for cereal. Nevertheless, the overall value for money of the breakfast is rated positively.

There is no on-site restaurant at Moon Palace Hotel, which some guests consider a drawback for a 4-star property. However, an Italian restaurant and pizzeria is located right next to the hotel. A supermarket is also within walking distance for purchasing groceries.

Yes, guests note the presence of bottled water in the rooms, which was a pleasant touch.

The hotel's Wi-Fi works quite well and is described by guests as more than acceptable.

Guest opinions are divided. Some state that the rooms are very quiet and well soundproofed. At the same time, others complain about poor sound insulation, noting that conversations from neighbors and the sound of rain on the roof can be heard, which may be bothersome.

Guests are generally satisfied with the comfort of the beds and pillows, noting that they are pleasant to rest on after a journey. The room design is described as simple, modern, and functional, although some consider the furniture and finishes somewhat dated. Some rooms feature convenient bedside lighting and climate control panels, as well as balconies, though without furniture.

The hotel has an efficient air conditioning system, which was especially indispensable during extreme heat. The heating system also works well, although one guest needed staff assistance to figure out how to lower the room temperature.

Most guests highly praise the cleanliness of the rooms, calling them "spotlessly clean." However, there are isolated complaints about excessive dust, which posed an issue for a guest with a dust mite allergy. Overall, the common areas and corridors are considered tidy.

The rooms are equipped with a Smart TV, and some include tea and sugar for making drinks. Guests noted the lack of minibars and refrigerators in certain rooms. Additionally, one visitor expressed a wish for toiletries (a hygiene kit) to be provided in the bathroom.

The hotel accepts pets; however, one guest reported a negative experience: despite information stating that the hotel is pet-friendly, an extra fee was demanded upon check-in. The guest felt coerced, as refusing to pay would have meant risking the loss of the booking payment.