I write this review without being angry, just to help the choice of other tourists.
Negative aspects:-When buying tickets for transport, there was a misunderstanding. We wanted two days of transportation and they gave us one day transportation, having to pay €10 plus each person. I understand that there are errors but not that we have to assume the cost of these customers. Two people are sure that we said one thing in front of a third that said otherwise, and they gave us no other alternative but to assume the extra expense.
— Payment of city and transportation fees are paid on the last day. At no time was I told it would have to be in cash; Although the owner clung to that if he had said it… they made me feel foolish, as if I were to blame for not knowing things. Finally we had to get money from a nearby bank, assuming for us another extra expense.
— We asked for a room with a double bed and upon arrival we found two single beds attached as if they were one.
— The bus even though it is well connected to the hotel, usually goes full of people and you can't sit down. It's 40 minutes that if you've been visiting Venice all day and you're busted, they get pretty long.
— Attention to a customer complaint: I think when you face the public you always have to treat with respect to the customer. The tone received was insulting as you can check in the response they give to other customer complaints on this platform.
Positive aspects:-they explain well how to get to Venice, the transport you have to use (coincidentally we found out perfectly) — the room was fine: spaciousness, Wi-Fi, refrigerator (unplugged and hidden the cable behind a desk), dryer, gels etc. And cleanliness — the restaurant next door had a good deal of food — the bus stop is very close to the hotel.
Negative aspects:-When buying tickets for transport, there was a misunderstanding. We wanted two days of transportation and they gave us one day transportation, having to pay €10 plus each person. I understand that there are errors but not that we have to assume the cost of these customers. Two people are sure that we said one thing in front of a third that said otherwise, and they gave us no other alternative but to assume the extra expense.
— Payment of city and transportation fees are paid on the last day. At no time was I told it would have to be in cash; Although the owner clung to that if he had said it… they made me feel foolish, as if I were to blame for not knowing things. Finally we had to get money from a nearby bank, assuming for us another extra expense.
— We asked for a room with a double bed and upon arrival we found two single beds attached as if they were one.
— The bus even though it is well connected to the hotel, usually goes full of people and you can't sit down. It's 40 minutes that if you've been visiting Venice all day and you're busted, they get pretty long.
— Attention to a customer complaint: I think when you face the public you always have to treat with respect to the customer. The tone received was insulting as you can check in the response they give to other customer complaints on this platform.
Positive aspects:-they explain well how to get to Venice, the transport you have to use (coincidentally we found out perfectly) — the room was fine: spaciousness, Wi-Fi, refrigerator (unplugged and hidden the cable behind a desk), dryer, gels etc. And cleanliness — the restaurant next door had a good deal of food — the bus stop is very close to the hotel.