Review of UNAHOTELS Bologna Centro 4*

I did not stay at the hotel but I wanted to write a review regarding the reception and their inability to be helpful in a time of need. i had purchased a train ticket online and instead of printing my ticket, I printed the receipt. I didn't notice my error until I was at the train station. This was totally my fault. I tried to reprint my ticket at a station kiosk, but in order to do this I needed my booking reference # which could only be located by opening the original email. in a panic I left the train station to hunt for a place with internet access so that I could retrieve this number and print my boarding document. conveniently across from the train station is the una hotel. I asked the lady at the reception desk for help. I explained my situation and acknowledged that I was not a guest at the hotel. I asked if it was possible to pay for the internet access as I needed it for less than 5 minutes, but was willing to pay for the regular guest fees. She refused. She explained that the internet was only for guests. I said I understood but was asking her to help as my situation was semi urgent and I didn't want to miss my train. She then got her manager who also refused to help me. look, I understand rules. I 100% accept responsibility for my error on printing my ticket and this not being una hotel's problem. However, I am completely appalled that the people working here were clearly incapable of being helpful or showing any sign of compassion. For this reason I wanted to inform any potential clients of the absurdity I experienced by coming to this hotel.