Capovaticano Resort Thalasso Spa

Resort

An amazing hotel remotely located by a beautiful beach. But after a few heated discussions with a couple of the staff on first couple of days where we all aligned our priorities — yes we are the customer — we discovered that most of the staff are attentive and hard working. A special mention to Rocco, an incredible waiter alway with a smile on his face. Hotel management is certainly to blame for the staff appearing down trodden and weary. Happy to talk a good game in light of appearing to solve issues. Therefore you need to politely persist to get your required resolution. The hotel is at the bottom of a very steep hill min 15-20 mins of walk to nearest restaurant. They have missed a trick providing free/subsidised bus service to local restaurants / town. Local taxis are v expensive. The hotel breakfast and dinner are buffet and generally pretty good. Lunch menu is limited and gets boring real quick. So if you fancy trying local restaurants (highly recommended) and you don’t have a car, and don’t have calves like popeye then local cabs are expensive. The beach is amazing with strong under currents at times. The pool is salt water and good. The sea views and sunsets are breathtaking.

The hotel has a lovely beach and nice clean modern rooms. Most of the staff are great! Special mention to Rocco who looked after 19 of us! The worst part of the hotel resort is the management. The hotel manager is arrogant and runs the place like a concentration camp! No customer service. Sofetel would do well to look at this and make some changes.

Beautiful hotel in a quiet and remote part of Italy. Friendly staff and good food. Beaches are rocky but the water is very clear. Pool area is very relaxing. Worth a visit if you are planning to head down to this area.

Hot water issues! Very difficult to have a hot shower and they couldn’t get it fixed in a week. Other guests having the same problem. No compensation or even sympathy by management for issue. Clean rooms and otherwise visually appealing and comfortable stay. Breakfast got way too boring after 7 days and hotel was definitely not generous with refilling empty food stations. Always got the impression you were taking the last item at buffet and then refilled with tiny quantities. Staff were great and good natured. You have to have a car hired, otherwise you’re totally stranded on resort. There is nothing around. Car was useful to stock up on water and other sundry items which were way over charged for on resort. Also great to escape half board dinner which is only possible with a car. Hot water was the major issue. Don’t stay here if you like hot showers. Water started to warm up after letting the shower run for 25min. Such a waste of water. Good place for complete rest, don’t expect any entertainment at hotel and bar is frighteningly lacking in atmosphere or warmth. 8 am Friday morning mowing of lawn outside room was unnecessary and not nice to be woken up by. Rooms were large, clean and well maintained and great housekeeping. Internet worked well 70% of time and definitely not working on beach or by pool. You get food 4g mobile signal all over the resort. Didn’t try the spa as treatments were more expensive than in luxury hotels in big world cities.

Very nice something secluded hotel complex where you can't get away without a car.
Great beach! Unfortunately, the service is overwhelmed … Waiting time when ordering the drinks or breakfast coffee of up to 30 minutes must be scheduled!

A new structure with friendly staff and attentive to every need, very large and clean rooms. The hotel has a wellness centre with three pools heated with seawater. The pool outside is located at the beach level. Unimpeachable Beach Service. The food is good. Very good value for money I will gladly return!

Superb! Wonderful SPA which is characterized by the presence of swimming pools with seawater.
Very nice pool that allows you to access directly outside of the property and enjoy maybe some sun.
Friendly and Professional staff.

Very spacey rooms and luxury look. Very nice food and wonderful view. I did enjoy my stay in this hotel. Its a bit difficult to travel to this hotel.

The structure is very beautiful and comfortable. The sea, the pool and the beach which is well organised and kept very well. The staff is efficient and friendly. The breakfast buffet is spectacular, especially for those who love a sweet breakfast. The dinner, although not bad, has me a bit disappointed. The cost is obviously high.

Perfect with kids, picturesque large beach and garden. Nice pool but no sand beach but small stones. Rooms are spacey and comfortable. We went on half board and the food was not for my taste. The restaurant is crowded and you loose the Italian dining by the sea feeling.

The hotel has got a wonderful beach and territory. The restaurant is superb, food is delicious, spacious bathroom with a big and stylish shower. Nice candlelit evenings by the beach.

To be a Resort needs to get much better. We stayed for two days with an 18 month old girl. We had asked for a chance to have a kettle in the room and the answer was not available for all rooms. The luggage service in the room little Nice before departure I was told must wait… for the rest nothing exceptional.

The Hotel is a fantastic relaxing oasis! The Fitness and pilates program of francesca is super and combines yoga, pilates and Aqua Fitness! I enjoyed it very much. It is outstanding! The Service was very good — ciao Nancy.

Great relaxing place in the south of Italy with a resort feel.

Nice Wellnessarea and a perfect atmosphere to relax.

I am sorry to disappoint the company that runs the hotel, wonderful location … restaurant and beaches very disappointing. I don't think I will make it again and do not recommend it to anyone who wants to spend a different day.