Messapia Hotel 2

The hotel provides spacious parking areas. However, one guest noted that the path from the parking lot to the lobby and villas can be quite long due to uneven surfaces and the presence of stairs; therefore, it is recommended to transport luggage directly to the room.

Opinions regarding the staff are divided. Many guests describe the employees as professional, friendly, and welcoming, specifically highlighting the work of the managers and waiters. At the same time, there are complaints about rudeness from the reception staff and the parking attendant, as well as poor communication during booking, delayed responses, and an inappropriate tone. A language barrier may arise for those who do not speak Italian, as not all employees are fluent in English.

Reviews mention additional charges. One guest reported that 90 euros were added to their payment for a so-called "club card," which includes pool access, animation services, and parking, despite parking being listed as free on the website. Another guest mentioned a daily fee of 7 euros for club membership to access the pool and animation.

Breakfasts are described variedly: from a rich selection with fruit and cappuccino to complaints about queues for coffee due to the waiter service system and the absence of traditional Apulian sweets, such as pasticciotto. The restaurant receives both glowing reviews for its traditional and creative cuisine made from high-quality products, and sharp criticism for the use of frozen seafood from the Atlantic and Vietnam, as well as overcooked pasta. However, the staff's high level of attentiveness to food allergies is noted.

Many guests find the rooms spacious and equipped with everything necessary, with some noting the presence of a kitchenette. However, a significant number of reviews indicate that the interiors and furniture are heavily outdated. There are complaints about broken showers, shaky beds, an insufficient number of blankets in triple rooms, and small bedside tables. Issues with refrigerators and air conditioners, which do not always cool the bedroom, were also mentioned.

The common areas, gardens, and pool are rated as very clean and well-maintained. The situation with room cleaning is mixed: some guests are delighted by the impeccable cleanliness and daily towel changes, while others complain about dust in the corners, dirty floors, and superficial cleaning. There was one reported incident where a housekeeper opened the door to a room while guests were inside.

The hotel features a large and clean saltwater pool, which guests describe as an excellent escape from the heat. A bar serving drinks operates by the pool. Please note that the administration requires the mandatory use of swimming caps. Some guests noted difficulties in obtaining beach towels.

Reviews regarding the animation are contradictory. Some guests are delighted with the energetic and positive animators who conduct interesting shows and engage both children and adults. Other guests claim that animation was completely absent and that promised events, such as the foam party or crepe night, did not take place.

The hotel is suitable for family vacations due to the presence of a pool and active animation for children. Guests with children note that their children were very satisfied with the activities offered. However, some warn about potential issues with room cleanliness, which may be critical for children with allergies or asthma.